Acceptable response time for customer service among Gen Z in the U.S. 2022

During a 2022 survey carried out among Generation Z consumers from the United States, 37 percent stated they were prepared to wait three days for a response from a brand they have contacted; four percent would find it acceptable to wait up to two weeks.

在2022年对美国Z世代消费者进行的一项调查中，37%的受访者表示，他们愿意等待三天以获得他们所联系的品牌方回复；4%的受访者认为等待最长两周是可以接受的。