Citizen Survey 2015, User Part, Health Clinic

Citizen Survey is one of the largest user surveys of the civil service in Norway. It provides a better knowledge base for assessing performance of public services across sectors and provide insights that can help to develop the public sector in the long term. Citizen Survey says something about how satisfied residents and users are with their municipality and with the major services / activities of the government. The survey results provide greater insight into user perceptions of businesses in the areas of education and culture, health care and government agencies.

Citizen Survey 2015 comprises a innbyggerdel and user part. The citizen part is answered by residents with and without user experience while the user part is only answered by them with user experience of 23 different businesses. The questions in our user section is specifically aimed at measuring usage and experience with various aspects of the business and the employees.

The questions in 2013 divided into these categories:
- Total Satisfaction and Confidence
- Availability and physical conditions
- Employee service
- Employee competence
- Information and communication
- Digital services
- Procedural and complaints

File review::
NSD2223-1 - Citizen part
NSD2223-2-24: User part (see list below)

NSD2223-2 - Kindergarten
NSD2223-3 - The Norwegian Church
NSD2223-4 - Regular GP
NSD2223-5 - Public library
NSD2223-6 - Primary school
NSD2223-7 - Health clinic
NSD2223-8 - Domestic Helper
NSD2223-9 - Home nursing
NSD2223-10 - University College
NSD2223-11 - Emergency
NSD2223-12 - The Norwegian State Educational Loan Fund
NSD2223-13 - The Norwegian Labour and Welfare Administration (NAV)
NSD2223-14 - Sheltered accommodation
NSD2223-15 - Planning and Construction Office
NSD2223-16 - Police
NSD2223-17 - Norwegian Tax Administration
NSD2223-18 - school-based extra-curricular activities (SFO)
NSD2223-19 - Norwegian Public Roads Administration
NSD2223-20 - Nursing
NSD2223-21 - Hospital
NSD2223-22 - Customs
NSD2223-23 - University
NSD2223-24 - High School

公民调查（Citizen Survey）是挪威规模最大的公共服务用户调查之一。它为跨部门评估公共服务绩效提供了更坚实的知识基础，并为公共部门的长期发展提供有价值的洞见。该调查反映了居民及用户对其所在市政当局和政府主要服务/活动的满意度，结果进一步揭示了用户对教育文化、医疗保健及政府机构领域各类服务主体的认知。

2015年公民调查（Citizen Survey）包含公民部分（innbyggerdel）和用户部分。公民部分由有或无服务使用经验的居民填写，而用户部分仅由具有23个不同服务机构使用经验的人群填写。用户部分的问题旨在具体衡量用户对服务机构各方面及员工的使用情况与体验。

2013年的调查问题分为以下类别：
- 总体满意度与信任度
- 可及性与物理条件
- 员工服务
- 员工能力
- 信息与沟通
- 数字服务
- 流程与投诉

文件说明：
NSD2223-1 - 公民部分
NSD2223-2至24：用户部分（见下文列表）

NSD2223-2 - 幼儿园
NSD2223-3 - 挪威教会
NSD2223-4 - 常规家庭医生（GP）
NSD2223-5 - 公共图书馆
NSD2223-6 - 小学
NSD2223-7 - 健康诊所
NSD2223-8 - 家政服务
NSD2223-9 - 居家护理
NSD2223-10 - 大学学院
NSD2223-11 - 急诊服务
NSD2223-12 - 挪威国家教育贷款基金
NSD2223-13 - 挪威劳动与福利管理局（NAV）
NSD2223-14 - 庇护性住房
NSD2223-15 - 规划与建设办公室
NSD2223-16 - 警察局
NSD2223-17 - 挪威税务局
NSD2223-18 - 学校课外托管活动（SFO）
NSD2223-19 - 挪威公路管理局
NSD2223-20 - 护理服务
NSD2223-21 - 医院
NSD2223-22 - 海关
NSD2223-23 - 大学
NSD2223-24 - 高中