Evaluating IAIMS at Yale

Abstract Objective: To evaluate use of information resources during the first year of IAIMS implementation at the Yale—New Haven Medical Center. The evaluation asked: (1) Which information resources are being used? (2) Who uses information resources? (3) Where are information resources used? (4) Are multiple sources of information being integrated? Design: Measures included monthly usage data for resources delivered network-wide, in the Medical Library, and in the Hospital; online surveys of library workstation users; an annual survey of a random, stratified sample of Medical Center faculty, postdoctoral trainees, students, nurses, residents, and managerial and professional staff; and user comments. Results: Eighty-three percent of the Medical Center community use networked information resources, and use of resources is increasing. Both status (faculty, student, nurse, etc.) and mission (teaching, research, patient care) affect use of individual resources. Eighty-eight percent of people use computers in more than one location, and increases in usage of traditional library resources such as MEDLINE are due to increased access from outside the Library. Both survey and usage data suggest that people are using multiple resources during the same information seeking session. Conclusions: Almost all of the Medical Center community is using networked information resources in more settings. It is necessary to support increased demand for information access from remote locations and to specific populations, such as nurses. People are integrating information from multiple sources, but true integration within information systems is just beginning. Other institutions are advised to incorporate pragmatic evaluation into their IAIMS activities and to share evaluation results with decision-makers.

摘要

研究目标：评估耶鲁-纽黑文医疗中心（Yale—New Haven Medical Center）在集成学术信息管理系统（Integrated Academic Information Management System，IAIMS）上线运行首年期间的信息资源使用情况。本次评估旨在回答以下四个核心问题：（1）当前正在使用哪些信息资源？（2）哪些人群使用信息资源？（3）信息资源的使用场景为何？（4）是否存在多源信息整合行为？

研究设计：本次评估采用的测量手段包括：全网络覆盖资源、医学图书馆及医院内资源的月度使用数据；图书馆工作站用户的线上问卷调查；针对医疗中心教职员工、博士后进修人员、学生、护士、住院医师以及管理与专业技术人员的分层随机抽样年度调查；同时收集用户反馈意见。

研究结果：该医疗中心83%的从业人员均在使用网络化信息资源，且资源使用量呈持续增长态势。用户身份（如教职员工、学生、护士等）与工作任务属性（教学、科研、患者诊疗）均会影响其对特定信息资源的使用选择。88%的用户会在多个地点使用计算机，而传统图书馆资源（如医学文献联机数据库（MEDLINE））的使用量增长则源于馆外访问渠道的拓展。问卷调查与使用数据均显示，用户在单次信息检索会话中会同时使用多类信息资源。

研究结论：目前该医疗中心绝大多数从业人员已在更多场景下使用网络化信息资源。针对远程访问的信息获取需求，以及护士等特定群体的信息服务需求，亟需提供针对性的支持保障。当前用户已具备多源信息整合的实践行为，但信息系统内的真正整合仍处于起步阶段。本研究建议其他同类机构可将务实性评估纳入其IAIMS建设工作，并将评估结果同步反馈给决策制定者。