EVALUASI USABILITY APLIKASI IDENTITAS KEPENDUDUKAN DIGITAL MENGGUNAKAN METODE KUANTITATIF.pdf

The Digital Population Identity (IKD) application was created to make it easier for people to carry their population documents digitally. This study aimed to assess the application's convenience and ease of use through a quantitative approach using the System Usability Scale (SUS). Seventy-two users participated, and the data was analyzed using the PLS-SEM method. The results showed that five usability aspects were not significantly impacted, but the model still explained 63.9% of the user experience. These findings provide important input for making the IKD application more user-friendly, efficient, and comfortable for the wider community.

数字人口身份（Digital Population Identity，简称IKD）应用程序旨在为民众数字化携带人口相关证件提供便捷途径。本研究旨在通过定量研究方法，结合系统可用性量表（System Usability Scale，简称SUS），评估该应用程序的便捷性与易用性。本次研究共有72名用户参与，研究数据采用偏最小二乘结构方程模型（PLS-SEM）进行分析。研究结果表明，五项可用性维度未受到显著影响，但该模型仍可解释63.9%的用户体验方差。上述研究结果可为优化IKD应用程序，使其更贴合广大民众的使用需求、提升使用效率与舒适度提供重要参考依据。