The impact of the challenge and hindrance stress on Chinese hotel employees job satisfaction

The research focuses on employees of star-rated foreign hotels in Shanghai, China, covering dimensions such as gender, age, marital status, educational background, department nature, and rank. Females account for more than 60% in terms of gender; the age distribution is scattered, and employees at middle age and above account for nearly 60%; married employees are slightly more than unmarried ones; the educational background is dominated by junior college and below, and there is also a certain proportion of those with undergraduate and above degrees; the proportion of front-line employees is higher than that of second-line employees; management personnel account for more than half of the surveyed group.

本研究聚焦中国上海市星级外资酒店从业人员，调研维度涵盖性别、年龄、婚姻状况、教育背景、部门属性及职级。其中女性占比超60%；年龄分布较为分散，中年及以上从业人员占比近60%；已婚员工略多于未婚员工；教育背景以大专及以下学历为主，同时存在一定比例的本科及以上学历从业者；一线员工占比高于二线员工；管理人员占受访群体的半数以上。