Indicators of burnout in Primary Health Care workers

ABSTRACT Objective: to analyze the indicators of burnout peculiar to health workers from units of Primary Health Care. Method: integrative review of the literature structured in the stages: guiding question; search; categorization of studies; assessment; discussion; and interpretation of results, and synthesis of knowledge. Search for original articles and reviews published from 2000 to 2016, in Portuguese, English and Spanish, in the main databases of the health area. Descriptors used: Nursing, Burnout and Primary Health Care. Results: 14 articles met the proposed inclusion criteria, six (42.85%) presented a sample of nurses and eight (57.15%) health professionals. Conclusion: Primary Health Care workers are exhausted due to inadequate working conditions characterized by the lack of human and physical resources that leads to work overload, workplace violence and difficulty with teamwork, despite being satisfied with the work environment.

摘要
研究目的：分析基层医疗卫生保健（Primary Health Care）机构医护人员特有的职业倦怠相关指标。
研究方法：采用整合性文献综述法，研究流程涵盖以下阶段：拟定研究问题、文献检索、研究分类、质量评价、结果讨论与解读，以及知识整合。本次检索选取2000年至2016年间发表的原创性研究及综述类文献，语种涵盖葡萄牙语、英语及西班牙语，检索数据库选自医疗卫生领域主流平台，使用的检索主题词为：护理学（Nursing）、职业倦怠（Burnout）与基层医疗卫生保健。
研究结果：共计14篇文献符合预设纳入标准，其中6篇（42.85%）以护士为研究样本，8篇（57.15%）以其他医疗卫生专业人员为研究样本。
研究结论：基层医疗卫生保健从业人员虽对工作环境整体满意度尚可，但因缺乏人力与物力资源，导致工作负荷过重、职场暴力频发及团队协作困难等不良工作条件，使其普遍面临职业倦怠问题。