Performance assessment of the use of information technology in health management: a systematic review of the literature on the topic

Abstract Information Technology (IT) has become fundamental in the provision of healthcare services, encompassing the entire gamut of aspects involved in the area. For this reason, IT can make a significant contribution to the performance of health organizations. There is a knowledge gap about how to introduce and implement improvements in these technologies, one of the reasons cited being the lack of studies on the topic of Evaluation of the Performance of Information Technology in health. The objective of this work is to contribute to the dissemination of knowledge on the subject, by conducting a systematic review using Proknow-C (Knowledge Development Process–Constructivist). By means of the analysis of production metrics, it was seen how the studies comprised in the Bibliographical Portfolio of research represent the area of knowledge investigated. Based on a systematic analysis of the content of these publications, it was possible to ascertain the knowledge gaps still existing in the area. As a limitation of the study, the constructivist nature of Proknow-C is the main issue and, in the suggestions for future research, it is recommended that, based on the analysis performed, the knowledge gaps identified be filled.

摘要 信息技术（Information Technology, IT）已成为医疗保健服务供给的核心支撑，涵盖该领域的所有环节与层面。正因如此，IT能够对医疗保健机构的运营绩效作出显著贡献。当前，学界在“如何引入并落地信息技术改进方案”这一议题上存在知识缺口，其中一项被广泛援引的原因是，针对“医疗领域信息技术绩效评估（Evaluation of the Performance of Information Technology in health）”主题的研究较为匮乏。本研究旨在通过采用建构主义知识开发流程（Proknow-C, Knowledge Development Process–Constructivist）开展系统综述，为该主题的知识传播贡献力量。通过对研究产出指标的分析，可明确纳入研究文献合集的各项研究如何表征所调查的知识领域。基于对这些出版物内容的系统性分析，本研究得以厘清该领域当前仍存在的知识缺口。本研究的局限性主要源于Proknow-C方法的建构主义属性，而在未来研究建议部分，提出应基于本次分析成果填补已识别的知识缺口。