The formulation and management of social problems in service provision - data transcripts

Anonymised transcripts from ESRC Postdoctoral Fellowship examining recordings of telephone calls to a UK housing charity helpline.Contextual metadata about each interview is included in the relevant file.

本数据集涵盖英国经济和社会研究理事会（Economic and Social Research Council, ESRC）博士后研究项目所生成的匿名化通话转录文本，该项目针对英国住房慈善热线的来电录音开展相关研究。每份通话访谈的上下文元数据均收录于对应数据文件中。