Community Mental Health Service User Survey, 2015

<p>The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to tell the Care Quality Commission (CQC) about their experiences.<br>
<br>The CQC will use the results from the surveys in the regulation, monitoring and inspection of NHS acute trusts (or, for community mental health service user surveys, providers of mental health services) in England. Data are used in CQC Insight, an intelligence tool which identifies potential changes in quality of care and then supports deciding on the right regulatory response. Survey data will also be used to support CQC inspections.<br>
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Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community.<br>
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<i>History of the programme<br></i><br>
The National Patient Survey Programme began in 2002, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the CQC was formed, which replaced the Healthcare Commission.<br>
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Further information about the National Patient Survey Programme may be found on the CQC <a href="http://www.cqc.org.uk/content/surveys" title="Patient Survey Programme" ,="" target="_blank">Patient Survey Programme</a> web pages.<br>
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</p> The <i>Community Mental Health Service User Survey, 2015</i> (MH15) was designed to provide actionable feedback to each participating trust on service users' views of the care they had received. The survey covers issues that affect the quality of care that people receive and were identified by people as important to them. Topics covered include: health and social care workers, planning care, reviewing care, crisis care, treatments and other areas of life. The results are primarily intended for use by NHS trusts to help them improve their performance. The results from this survey will be used by the Care Quality Commission in its assessment of NHS mental health trusts in England. Data from the survey will also be included in the data packs for inspections.<br>
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In 2014, the <I>Community Mental Health Service User Survey</I> was substantially redeveloped and results from 2014 onwards are not comparable with previous surveys.<br>
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Further information may be found on the CQC <a href="http://www.cqc.org.uk/content/community-mental-health-survey-2015?cqc" title="Community Mental Health Survey, 2015">Community Mental Health Survey, 2015</a> webpage. <br>
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For the second edition (September 2016), a new version of the data was supplied, with some previous errors rectified.<br>
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<p>全国患者调查计划是全球规模最大的患者调查计划之一。它为监测健康体验提供了机会，并提供数据以协助信托机构注册及持续合规性监测。了解人们对其所接受的护理和治疗的看法，对于提升医疗保健机构提供的护理质量至关重要。实现这一点的途径之一，是邀请近期使用过医疗服务的人士向医疗质量委员会（CQC）反馈其体验。<br>
<br>医疗质量委员会（CQC）将利用调查结果，对英格兰地区英国国家医疗服务体系（NHS）急性信托机构（或针对社区精神卫生服务使用者调查而言，精神卫生服务提供者）进行监管、监测和检查。数据被用于CQC Insight——一款智能工具，可识别护理质量的潜在变化，并为制定恰当的监管响应提供支持。调查数据亦将用于辅助CQC的检查工作。<br>
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每项调查均有不同的侧重点，包括急性信托机构门诊及急诊科患者的体验，以及社区精神卫生服务使用者的体验。<br>
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<i>计划历史<br></i><br>
全国患者调查计划始于2002年，最初由健康改善委员会（CHI）与医疗保健审计及检查委员会（CHAI）联合开展。2004年系列调查时，计划的管理工作由医疗保健委员会接管。2009年4月1日，医疗质量委员会（CQC）成立，取代了医疗保健委员会。<br>
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有关全国患者调查计划的更多信息，可查阅CQC <a href="http://www.cqc.org.uk/content/surveys" title="患者调查计划" target="_blank">患者调查计划</a>网页。<br>
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</p> 《2015年社区精神卫生服务使用者调查》（MH15）旨在为各参与信托机构提供可操作的反馈，以了解服务使用者对其所接受护理的看法。该调查涵盖影响人们所获护理质量且被人们视为重要的问题，涉及主题包括：健康与社会护理工作者、护理规划、护理回顾、危机护理、治疗及生活其他方面。调查结果主要供NHS信托机构用于提升其服务表现。医疗质量委员会（CQC）将利用本次调查结果，评估英格兰地区NHS精神卫生信托机构。调查数据亦将纳入检查用数据包。<br>
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2014年，《社区精神卫生服务使用者调查》进行了大幅重新设计，2014年及以后的结果与此前调查结果不具可比性。<br>
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更多信息可查阅CQC <a href="http://www.cqc.org.uk/content/community-mental-health-survey-2015?cqc" title="2015年社区精神卫生调查">2015年社区精神卫生调查</a>网页。 <br>
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第二版（2016年9月）提供了新版本的数据，其中纠正了此前存在的部分错误。<br>
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