ROLE OF MODEL OF EXCELLENCE TO IMPROVE D-LEARNING PROJECTS

TThe learning area has undergone several changes following the technologies and web services that have emerged. Two conceptual axes have appeared, on the one hand, concepts referring to technologies, namely: e-learning, m-learning learning P-or u-learning. On the other hand, referring to Web services, including e-learning 1.0, e-learning 2.0, etc. Nowadays, d-learning has reached a mature level in terms of platforms, standards and pedagogical approaches integrated. Despite the diversity of platforms and their functions and the development of standards, the distance learning cannot reach a satisfaction level without pedagogical approaches which are, in fact, very important in any learning process. Prodigious developments in distance learning have encouraged many organizations to adopt these new environments as continuous training tools. Thus, several projects have emerged to explore these advances to create new learning opportunities for different categories unable to attend physically the courses. Despite a previous failure the d-learning projects can still succeed through appropriate measures to redress the situation. These measures cannot be the result of a simple cogitation process but rather via the implementation of a continuous improvement process in logic of total quality management. Deployment of a total quality approach is dependent on three essential elements, the appointment of a permanent team which will be leading and supervising the project, the choice of an appropriate tool which makes that kind of approach effective and efficient, and a benchmarking strategy which allows comparison between the ESI e-learning project and similar developed projects. Excellence Model: a new system for the d-learning project. The models of excellence have been developed on the basis of total quality management TQM; they may have a significant contribution to rehabilitate the d-Learning project of ESI. These models of excellence offer the advantage of having a double function: an assessment tool, and a system of orientation towards a total quality management approach, fully focused on the needs of the various stakeholders of the project.

伴随新兴技术与网络服务的发展，学习领域已历经多次变革。目前已形成两大概念维度：其一为与技术相关的概念，即电子学习（e-learning）、移动学习（m-learning）、个性化学习（p-learning）或泛在学习（u-learning）；其二为与网络服务相关的概念，涵盖电子学习1.0、电子学习2.0等。如今，远程学习（d-learning）在集成平台、标准与教学法层面已趋于成熟。尽管各类平台及其功能丰富多样，相关标准也不断完善，但远程学习若缺乏教学法支撑，仍难以达到理想的满意度水平——而教学法实则是所有学习过程中至关重要的一环。远程学习领域的迅猛发展，促使诸多机构将此类新型学习环境用作持续性培训工具。为此，诸多项目应运而生，旨在依托这些技术进展，为无法亲临课堂学习的各类群体打造全新的学习机会。尽管过往的远程学习项目曾遭遇失败，但通过采取恰当的整改措施，此类项目仍可取得成功。此类整改措施绝非仅凭简单思考即可得出，而是需要依托全面质量管理（total quality management, TQM）逻辑下的持续改进流程来落地实施。全面质量管理方法的落地需依托三大核心要素：一是组建常设团队，负责项目的牵头与监管工作；二是遴选适配的工具，确保该方法能够高效落地；三是制定标杆管理策略，用于对比ESI电子学习项目与其他同类已实施项目的差异。卓越模型（Excellence Model）：面向远程学习项目的新型体系。卓越模型是以全面质量管理（TQM）为基础构建而成，其有望为ESI的远程学习项目实现重振发挥重要作用。此类卓越模型具备双重功能优势：其一可作为评估工具，其二可作为面向全面质量管理方法的导向体系，且完全贴合项目各利益相关方的实际需求。