The Mediating Role of Business Information Systems in the Relationship Between Innovation Management, Knowledge Management, and Product Development in MSMEs

Micro, Small, and Medium Enterprises (MSMEs) play a crucial role in Indonesia’s economy; however, they face challenges in improving product development due to limited innovation practices, knowledge management, and technological utilization. This study aims to examine the mediating role of Business Information Systems (BIS) in the relationship between Innovation Management, Knowledge Management, and Product Development in MSMEs. A quantitative approach was employed using a survey of 100 MSME owners and managers in Central Jakarta. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that Knowledge Management has a significant positive effect on Product Development, while Innovation Management and Business Information Systems do not have a significant direct effect. Furthermore, Innovation Management significantly influences Business Information Systems, but Knowledge Management does not. The mediation analysis shows that Business Information Systems do not mediate the relationship between Innovation Management and Product Development nor between Knowledge Management and Product Development. These findings suggest that MSME product development is primarily driven by effective knowledge management rather than innovation practices or information system adoption alone. The study highlights the importance of strengthening knowledge management practices to enhance product competitiveness in MSMEs.中小微企业（Micro, Small, and Medium Enterprises，MSMEs）在印度尼西亚经济中发挥着至关重要的作用，但由于创新实践、知识管理与技术应用存在不足，它们在推进产品开发过程中面临诸多挑战。本研究旨在探究商务信息系统（Business Information Systems，BIS）在中小微企业创新管理、知识管理与产品开发三者关系中的中介作用。本研究采用定量研究方法，对雅加达中部的100名中小微企业所有者与管理者开展问卷调查。数据采用偏最小二乘结构方程模型（Structural Equation Modeling–Partial Least Squares，SEM-PLS）进行分析。研究结果显示，知识管理对产品开发具有显著正向影响，而创新管理与商务信息系统则无显著直接效应。此外，创新管理对商务信息系统具有显著正向影响，但知识管理则未表现出该效应。中介效应分析表明，商务信息系统既未在创新管理与产品开发的关系中发挥中介作用，也未在知识管理与产品开发的关系中起到中介作用。上述研究结果表明，中小微企业的产品开发主要由高效的知识管理驱动，而非单纯依靠创新实践或信息系统的采纳。本研究强调了强化知识管理实践对提升中小微企业产品竞争力的重要性。