Corporate Social Responsibility, Customer Engagement Behaviour and Loyalty in multichannel banking

Data contains information about the following variables: Corporate social responsibility, trust, service quality, satisfaction, customer engagement behaviour and loyalty. The data was collected in Peru. In addition, the sample includes information about the banking channels used by the population and descriptive data from the sample.

数据集包含以下变量的相关信息：企业社会责任（Corporate social responsibility）、信任、服务质量、满意度、客户参与行为（customer engagement behaviour）及忠诚度。该数据采集于秘鲁。此外，样本还包含人群使用的银行渠道信息及样本的描述性数据。