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This study investigates the impact of COVID-19 pandemic-induced E-learning in Jordanian higher education. Through a quantitative survey, the study analyzes the independent variables of system use and user satisfaction, finding that information quality and service quality significantly affect these variables and that user satisfaction notably impacts E-learning. System usage moderates these effects. This research comprehensively analyzes the effects of the COVID-19 epidemic on Jordanian higher education, focusing on E-learning. It shows how information, system, and service quality affect system use and user satisfaction. The study also emphasizes these aspects’ importance in E-learning platform effectiveness. The study offers actionable insights and recommendations to help Jordan establish more resilient and effective educational policies and practices that can adjust to higher education shocks. The study recommends establishing a specialized department to modify student intention to use E-learning systems, not only during the pandemic crisis but also after-ward, to improve familiarity with E-learning tools. This study provides insights into the pandemic’s impact on Jordan’s higher education system and suggests future approaches to enhance E-learning platforms. It contributes to the development of effective E-learning systems that can improve higher education standards by pinpointing the key effects of the pandemic on the independent variables and offering workable solutions. The study emphasizes the importance of information and service quality in improving user satisfaction and system usage in E-learning.

本研究探讨了新冠疫情（COVID-19 pandemic）催生的电子学习（E-learning）在约旦高等教育中的影响。本研究通过定量问卷调查，以系统使用与用户满意度作为自变量展开分析，发现信息质量与服务质量会对上述二者产生显著影响，且用户满意度会对电子学习产生显著作用；系统使用则对上述效应具有调节作用。本研究全面剖析了新冠疫情对约旦高等教育的影响，聚焦电子学习场景，阐明了信息质量、系统质量与服务质量如何作用于系统使用与用户满意度。本研究同时强调了上述要素对于电子学习平台效能的重要性。本研究提供了可落地的洞见与建议，助力约旦制定更具韧性且高效的教育政策与实践方案，以适配高等教育领域的突发冲击。本研究建议设立专门部门，以引导学生形成使用电子学习系统的意愿——不仅在疫情危机期间，亦在疫情之后——以此提升学生对电子学习工具的熟悉程度。本研究揭示了疫情对约旦高等教育体系的影响，并提出了优化电子学习平台的未来路径。本研究通过明确疫情对各自变量的核心影响并提供可行解决方案，助力构建可提升高等教育水准的高效电子学习系统。本研究着重强调了信息质量与服务质量对于提升电子学习场景下用户满意度与系统使用度的重要性。