Quality of Working Life and stress level of professionals in Primary Health Care

ABSTRACT This study aimed to evaluate the Quality of Working Life (QWL) and stress level of professionals of Primary Health Care (PHC) in a city of triple border. This is a cross-sectional study in which 120 professionals of PHC participated, and answered socio-demographic, occupational, lifestyle, abbreviated QWL (QWLQ-Bref) and Perceived Stress Scale (PSS 13) questionnaires. It was verified association between QWL and stress levels with sociodemographic and lifestyle variables through the Student’s t-test, Anova, Mann-Whitney and Kruskal-Wallis. Then, multiple linear regression model was performed. The results showed average professional QWL assessment of 62.8 ± 10.0 and average total perceived stress score of the participants was 24.5±6.0. The variable satisfaction with work remained statistically associated with global QLW, with the psychological domain and the level of stress. Skin color and sex are associated with personal and professional domains, respectively. It is concluded that work satisfaction is an important factor in determining the best QWL and protection against stress. These results point out aspects to be considered by the health services to better approach the worker’s mental health.

摘要 本研究旨在评估三国交界城市初级卫生保健（Primary Health Care, PHC）从业者的工作生活质量（Quality of Working Life, QWL）与压力水平。本研究为横断面研究，共纳入120名初级卫生保健从业者作为研究对象，所有参与者均填写了社会人口学问卷、职业相关问卷、生活方式问卷、简化版工作生活质量问卷（QWLQ-Bref）以及感知压力量表（Perceived Stress Scale, PSS-13）。本研究通过学生t检验、方差分析、曼-惠特尼U检验及克鲁斯卡尔-沃利斯检验，分析了工作生活质量与压力水平同社会人口学及生活方式变量之间的关联；随后构建多元线性回归模型开展分析。结果显示，参与者的工作生活质量平均得分为62.8±10.0，感知压力总平均得分为24.5±6.0。工作满意度变量分别与整体工作生活质量、心理维度及压力水平呈统计学关联；肤色与性别分别与个人维度及职业维度存在关联。本研究得出结论：工作满意度是影响良好工作生活质量及抵御压力的重要因素。上述结果提示卫生服务机构需关注相关维度，以更好地维护劳动者的心理健康。