Finnish Local Government 2004: Social Services for Elderly and Disabled 2000: Managers of Service Institutions

This survey is part of the social and health services research in the Finnish Local Government 2004 research programme. The research subjects were administration, service provision, and development policies of municipal services for the elderly and the disabled. The respondents were managers of service institutions for the elderly and the disabled in research municipalities. Social services for the elderly and the disabled have also been researched in 1997 and 2002. First, the respondents' opinions were charted on the current ownership of their service institution, how many clients the institution had in 1998, and whether there were queues for treatment at the end of 1998. The number of full-time and other employees in the service institution at the end of 1998 was queried, as well as the number of employees hired with the help of employment subsidies. Satisfaction with the service facilities was queried, as well as how many clients the facilities could accommodate, how many clients the personnel was able to handle, and whether special needs clients had been taken into account in training personnel and planning and maintaining the facilities. Some questions pertained to opening hours, support services, and service fees in the service institution. The service provision of municipal services for the elderly and the disabled was charted by asking the respondents to indicate which bodies provided the different services in the institution. Satisfaction with the aforementioned services, and views on competitive tendering and using outsourced services were surveyed, as well as whether the respondents' institution sold services to outside bodies. In relation to management and decision-making, the respondents were asked which elected body was in charge of issues related to service institutions in their municipality. Views were also probed on the significance and role of that elected body, as well as the impact of different bodies on service institutions. The respondents were asked how important various duties and responsibilities were in their position as the manager of a service institution, and how the significance of these duties had changed. Views on the use of client surveys and development policies for the future were explored. Opinions on changes in the institution after the year 1996 were queried. The respondents were also asked to evaluate the present state of various factors related to municipal services for the elderly and the disabled. Finally, the respondents were presented with a set of attitudinal statements related to services for the elderly and the disabled, and they were asked whether their municipality should invest more to these services. Background variables included the respondent's gender, age, job title, work experience, and basic education.

本调查是芬兰地方政府2004年研究计划中社会与健康服务研究的一部分。研究对象为老年人和残疾人市政服务的管理、服务提供及发展政策，受访者为研究涉及的市政区域内老年人和残疾人服务机构的管理者。老年人和残疾人社会服务在1997年和2002年也进行过研究。首先，调查了受访者对其服务机构当前所有权的看法、1998年机构的服务对象数量，以及1998年底是否存在治疗排队现象；查询了1998年底服务机构的全职及其他员工数量，以及通过就业补贴雇佣的员工数量；还查询了对服务设施的满意度、设施可容纳的服务对象数量、员工可接待的服务对象数量，以及在员工培训、设施规划与维护中是否考虑了有特殊需求的服务对象。部分问题涉及服务机构的开放时间、支持服务及服务费用。通过让受访者指出机构内不同服务由哪些主体提供，调查了老年人和残疾人市政服务的提供情况；调查了对上述服务的满意度、对竞争性招标和使用外包服务的看法，以及受访者所在机构是否向外部主体出售服务。在管理与决策方面，询问了受访者其所在市政区域内哪个选举产生的机构负责服务机构相关事务；还探讨了对该选举机构的意义与角色的看法，以及不同机构对服务机构的影响；询问了受访者作为服务机构管理者，各项职责的重要性如何，以及这些职责的重要性发生了怎样的变化；探讨了对客户调查的使用及未来发展政策的看法；查询了对1996年后机构变化的看法；还要求受访者评估与老年人和残疾人市政服务相关的各项因素的当前状态。最后，向受访者展示了一组与老年人和残疾人服务相关的态度陈述，并询问其所在市政区域是否应加大对这些服务的投资。背景变量包括受访者的性别、年龄、职位、工作经验及基础教育程度。