Dependence relationship between the critical quality factors and social impact

This paper shows the results of the empirical study conducted in 186 tourist accommodation businesses in Spain certified under the "Q for Tourist Quality", own System Quality Management. It was raised with the purpose of analyzing the structure of the relationship between critical quality factors and results-social impact, how they operate and the level of their influence on obtaining these results within the company. Starting from a deep theoretical revision we propose a theoretical model together with the hypotheses to be tested, and we proceed to validation using the technique of Structural Equation Models. The results obtained show that companies wishing to improve their social impact should take into account that leadership is the most important factor to achieve it. Leadership indirectly affects the social impact through its influence on alliances and resources, quality policy/planning, personnel management and learning.

本研究针对西班牙186家获得"旅游质量Q"（Q for Tourist Quality）认证且具备自有质量管理体系的旅游住宿企业开展实证研究，本文呈现该项研究的结果。本研究旨在剖析关键质量因素与社会影响成果之间的关系结构、其作用路径，以及各因素对企业获取此类成果的影响程度。本研究基于深入的理论梳理，提出相应理论模型与待验证假说，并采用结构方程模型（Structural Equation Models）技术完成验证。研究结果表明，期望提升社会影响力的企业应认识到，领导力是实现该目标的核心影响因素。领导力通过对联盟与资源、质量政策/规划、人员管理以及学习环节的作用，间接对社会影响力产生影响。