Breaking the Silence in Nursing - An Intervention Study for Reducing Silence Among Nurses

Background Acquiescent and quiescent silence in work environments are associated with employee burnout (Knoll, Hall & Weigelt, 2019). We developed an online training program for employees and leaders in healthcare to enhance emotional authenticity as a core communication skill, which is expected to reduce silence behaviors and decrease emotional exhaustion. Objectives and Research questions This study evaluates whether the training improves authenticity knowledge and behavior, reduces employee silence and emotional exhaustion, and leads to high training satisfaction. We also explore these effects over time and across different participant subgroups. Participants The study included 140 participants at baseline (T0), with 40 completing the immediate post-training survey (T1). Further data were collected at 3 months (T2) and 6 months (T3), but with fewer participants. Study method A field experiment was conducted using a pre-post design. Quantitative data were collected through surveys at T0 and T1, with exploratory analyses conducted for T2 and T3. unknown other

研究背景 工作环境中的被动顺从缄默与静态缄默均与员工职业倦怠相关（Knoll、Hall与Weigelt，2019）。本研究针对医疗行业员工与管理者开发了一款在线培训项目，旨在将情绪真实性作为核心沟通技能加以提升，以期减少员工缄默行为并缓解情绪衰竭。
研究目标与研究问题 本研究旨在评估该培训能否提升学员对情绪真实性的认知水平与行为表现，减少员工缄默行为与情绪衰竭，并提升培训满意度。此外，本研究还将探究该培训效果在时间维度上的变化规律，以及在不同参与者亚组间的差异。
研究对象 本研究基线阶段（T0）共纳入140名参与者，其中40名完成了培训后即时调研（T1）。后续分别于培训后3个月（T2）与6个月（T3）收集了随访数据，但参与人数有所减少。
研究方法 本研究采用前后测设计开展现场实验。于T0与T1阶段通过问卷调研收集定量数据，针对T2与T3阶段的数据则开展探索性分析。
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