Sharpening The Infodesk Toolbox: Peer Learning Through Flexible Modules To Ensure Sustainability In Professional Development

The Lund University Library reference service is influenced by students’ and researchers’ changing information behaviour. The service consists of a physical and a virtual reference desk that engages about 30 librarians from different departments with different educational backgrounds and experiences. To meet new challenges, the Library has launched a training programme for the reference staff. The programme is intended to develop professional skills and competencies and to create a new workplace culture based on openness, sharing and dialogue. The programme runs from autumn 2014 to spring 2016. After the end of the first part in December 2014, an evaluation was carried out by the participants and, based on the outcome of the evaluation, some adjustments were made in the continued programme design.

隆德大学图书馆（Lund University Library）的参考咨询服务受学生与研究者不断变化的信息行为影响。该服务设有实体与虚拟两类参考咨询台，有约30名来自不同部门、具备各异教育背景与工作经验的图书馆员参与其中。为应对全新挑战，该图书馆已为参考咨询馆员推出专项培训项目。本项目旨在提升馆员的专业技能与职业能力，并构建以开放、共享、对话为核心的新型职场文化。项目实施周期为2014年秋季至2016年春季。2014年12月第一阶段结束后，参训学员开展了项目评估；基于评估结果，后续的项目设计进行了部分调整。