THE SIX SIGMA PROGRAM INSTITUTIONALIZATION PROCESS IN AN AUTOMOBILE COMPANY

ABSTRACT The present article intends to analyze the institutionalization process on the six sigma program in the automobile company, located in ABC region at São Paulo state. Being about dissertation project, the article presents the results gotten in the validation of research instrument through answers by specialists in the six sigma program implementation. By applying questionnaires and interviews it was possible to identify the periods of institutionalization steps and to validate a research instrument to be used in future research.

摘要 本研究旨在分析位于圣保罗州ABC地区的某汽车企业六西格玛（Six Sigma）项目的制度化进程。本研究属于学位论文项目范畴，文中呈现了通过六西格玛项目实施专家的反馈完成研究工具验证后得到的结果。通过运用问卷调查与访谈法，本研究明确了制度化各阶段的时间节点，并验证了可用于后续研究的研究工具。