Collective action (still) matters: transformation of government social assistance mechanisms during the covid-19 pandemic

This paper analyzed the Makassar government's public policy during the COVID-19 pandemic, namely the social assistance program. In this study, the perspective of stakeholders is taken, in which in this study the community is the main stakeholder. In addition, there are also other stakeholders such as the Social Service, District, sub District, Social Assistance Assistants. This research will explain the implementation of social assistance policies in Mariso District, Makassar and how the community responds to this policy. In addition, in this study, there were protests carried out by social assistance recipient communities in Mariso District, Makassar as a form of disappointment with the implementation of the Social Assistance policy in Mariso District, which proved successful enough to put pressure on so that aspirations and input could be realized and the government evaluated social assistance programs. COVID-19. This research conduct qualitative methods with data collection techniques using interviews with informants, in this case are the stakeholders. This study also uses the Stakeholder Mapping theory which was popularized by Eden, Ackermann and Bryson. This study uses 3 analyzes in this theory, namely 1) Power versus interest grid, 2) Problem-frame stakeholders map and 3) Policy implementation mapping. The Power versus interest grid is used by researchers to see and analyze from the side of interest and power for the community as the main Stakeholder in this research. The Problem-frame stakeholders map is used by researchers to see how the conditions of stakeholders, in this case, are the community. How does the community solve problems in this social assistance program and what actions are taken by the community to solve these problems. Policy implementation mapping is used by researchers to describe the strategies carried out by the community to influence social assistance policies, especially in Mariso District, Makassar.

本文分析了望加锡市政府在新冠疫情（COVID-19 pandemic）期间的公共政策，即社会救助计划。本研究采用利益相关者（stakeholder）视角，其中社区是核心利益相关者。此外，还包括其他利益相关者，如社会服务部门、区政府、街道办事处及社会救助助理等。本研究将阐述望加锡市马里索区社会救助政策的实施情况，以及社区对该政策的反应。此外，研究中提到马里索区的社会救助受益社区曾发起抗议活动，这是对该区社会救助政策实施情况失望的表现，最终推动政府对新冠疫情社会救助计划进行评估。本研究采用定性研究方法，通过访谈利益相关者收集数据，并运用由Eden、Ackermann和Bryson提出的利益相关者映射理论（Stakeholder Mapping theory）。该研究使用该理论中的三种分析工具：1）权力-利益网格（Power versus interest grid），用于从利益与权力维度分析作为核心利益相关者的社区；2）问题框架利益相关者地图（Problem-frame stakeholders map），用于探究利益相关者（此处指社区）的现状、社区如何解决社会救助计划中的问题及采取的行动；3）政策实施映射（Policy implementation mapping），用于描述社区为影响马里索区社会救助政策所采取的策略。