MAPPING THE MANAGEMENT AND PEDAGOGICAL SUPPORT COMPETENCES OF PROFESSIONALS WORKING WITH DISTANCE LEARNING

ABSTRACT: The aim of the present study was to empirically diagnose the professional competencies (technical and behavioral) concerning the management, pedagogical and secretarial support in distance learning courses provided by Brazil Open University. A sequential mixed model design was applied through two empirical stages, which encompassed one qualitative stage composed of documental analysis and of the conduction of nine semi-structured interviews; and the was based on the application of a totally structured questionnaire. Data treatment was conducted through content and statistical analysis. Results showed low competence gaps, fact that suggests that activities focused on recruitment, training and on competence development have been possibly performed in compliance with the attributes needed by the secretarial and support teams. It is recommended to apply data evaluations based on multiple sources and on the psychometric validation of the competence instrument in further studies in order to identify its internal and external validity evidences.

摘要：本研究旨在对巴西开放大学（Brazil Open University）开设的远程学习课程中，涉及管理、教学与秘书支持相关的职业能力（技术维度与行为维度）开展实证诊断。本研究采用序贯混合研究设计，分为两个实证阶段：第一阶段为质性研究阶段，包含文献分析与9场半结构化访谈；第二阶段则基于全结构化问卷的施测。数据处理采用内容分析法与统计分析法开展。结果显示职业能力缺口较小，这表明针对招聘、培训与能力提升的相关活动，或已契合秘书与支持团队所需的岗位特质。建议在后续研究中采用多源数据评估方法，并对能力测评工具开展心理测量学验证，以明确其内部与外部效度证据。