CustomerEmpowerment-CEB-Loyalty_Rawdata and Survey form

The dataset contains raw data for perceived values for customer empowerment, CEBs, and customer loyalty collected from 380 FinTech customers in south India via a self-administered survey questionnaire (also attached). The obtained dataset was then cleaned and processed for further use in smartPLS3.

本数据集包含针对客户赋权、CEBs及客户忠诚度的感知价值原始数据，该类数据通过自填式调查问卷（问卷亦随附）从印度南部的380名金融科技（FinTech）客户处采集获得。所获取的数据集随后经过清洗与处理，可用于smartPLS3的后续应用。