The Citizen Survey - The Norwegian Tax Administration, 2017

The Citizen Survey is conducted by the Public Management and eGovernment (DIFI) and is one of the largest surveys of public administration in Norway. It will provide a better knowledge base for assessing the development of public services across sectors, and provide knowledge that can contribute to the further development of public enterprises in the long term. The population survey says something about how satisfied residents and users are with their municipality and with the large services / businesses in the administration. The results from the survey provide increased insight into users' perceptions of companies in the areas of education and culture, health, care and government agencies. Kantar TNS is responsible for data collection in 2017.

The 2017 population survey consists of a population section and a user section. The population section provides an overall picture of the inhabitants' view of the municipality of residence, including an assessment of the municipal services and trust in politicians and the administration. The user section maps experiences with 22 selected public services in the areas of education and culture, health, care and government agencies.

公民调查由公共管理与电子政务部门（DIFI）主导实施，是挪威规模最大的公共行政类调查之一。该调查为评估跨部门公共服务的发展态势提供了更扎实的知识支撑，并能为公共企业的长期发展贡献有价值的参考依据。调查内容涵盖居民及用户对其所在市政当局、行政体系内大型服务机构的满意度情况。调查结果有助于深化对用户在教育文化、医疗卫生、社会关怀及政府机构等领域相关主体认知的理解。Kantar TNS负责2017年的数据收集工作。

2017年公民调查包含人口调查部分与用户调查部分。人口调查部分全面呈现居民对所居住市政当局的整体看法，涵盖对市政服务的评价以及对政客与行政部门的信任度。用户调查部分则针对教育文化、医疗卫生、社会关怀及政府机构等领域的22项选定公共服务，系统梳理用户的使用体验。