SLR Search Outcome.xlsx

This systematic literature review delves into the non-payment of electricity, highlighting that it is a symptom and outcome of deep systematic and structural factors. It shows that it is caused by the demand-side and the supply-side factors, which are related. The study has a conceptual contribution linking these relationships, and integrating theoretical explanations to make sense of the complex behaviours. This study reveals that interventions must account for different consumers' willingness and ability to pay. Policymakers must balance between energy justice, regulatory enforcement, building community trust, and organisational development.

本系统文献综述（systematic literature review）深入探讨了电费拖欠问题，强调该现象是深层次系统性与结构性因素共同作用的表征与结果。研究表明，电费拖欠由相互关联的需求侧与供给侧因素共同导致。本研究的概念性贡献在于厘清了这些因素间的关联，并整合理论解释以阐释复杂行为背后的逻辑。研究还揭示，干预措施需充分考虑不同消费者的支付意愿与支付能力。政策制定者需在能源正义（energy justice）、监管执行、社区信任构建与组织发展之间寻求平衡。