Data from: Patient’s perceived quality of care in South Africa’s public health sector: gratitude for access or ideal care experience

The Ideal Clinic Realization and Maintenance (ICRM) program, initiated in July 2013, aims to improve the quality of primary healthcare and ensure compliance with national healthcare standards. It involves annual facility assessments and grading, resulting in ICRM status ranging from platinum to not-achieved (N/A). Managers receive guidance for quality improvement based on assessment results. Despite the program's priority to enhance service delivery and patient experience at the PHC level, there are reports of negative patient experiences. Our study aims to examine the consistency between patients' perceptions of the quality of care received at public PHC facilities and their overall care experience, investigate the program's influence on this relationship, and identify factors associated with patients' perceived quality of care.

理想诊所达标与维持（Ideal Clinic Realization and Maintenance，ICRM）项目于2013年7月启动，旨在提升基层医疗卫生服务质量，并确保符合国家医疗卫生标准。该项目包含年度机构评估与分级，最终授予的ICRM评级区间覆盖白金级至未达标（not-achieved，N/A）。项目将依据评估结果为机构管理者提供质量改进指导。尽管该项目将优化基层医疗卫生（Primary Healthcare，PHC）层面的服务供给与患者体验列为核心优先目标，但仍有关于患者负面就医体验的相关报道。本研究旨在检验公众在公立基层医疗卫生机构所感知的医疗服务质量与其整体就医体验之间的一致性，探讨该项目对二者关联的影响，并识别与患者感知医疗质量相关的影响因素。