Cloud computing: searching its use in public management environments

Abstract The research investigated the perception about cloud computing (CC) in public management environments. After, from the perspective of information technology (IT) people on those organizations, it has raised views on how IT in the cloud is seen as a solution for government-level service delivery. Then, managers of the top public management of two cities, sought aspects of feasibility, timeliness, necessity and actuality of the CC, for the provision of digital services. Listening revealed CN is known, although misunderstood and will only be effective when the process and community service dimensions are delineated by the municipal management (modeling and implementation). Nevertheless, it was realized that the technology will be absorbed by public information technology and will replace the traditional one-way service delivery, favoring the increase of computational intelligence distributed in social scale and the inclusive participation of the population in the management of cities.

摘要：本研究针对公共管理环境中的云计算（Cloud Computing, CC）认知展开调研。随后，从相关机构的信息技术（Information Technology, IT）从业者视角出发，探讨了云计算技术如何被视作政府层级服务交付的解决方案。继而，两座城市的顶级公共管理部门负责人，围绕云计算提供数字服务时的可行性、时效性、必要性与现实性维度开展了调研。调研结果显示，尽管CN已为人熟知但仍存在认知误区，唯有当市政管理部门明确界定流程与社区服务维度（建模与落地实施）时，其效能才能充分发挥。此外，研究发现该技术将被公共信息技术领域吸纳，并取代传统的单向服务交付模式，助力社会层面分布式计算智能的发展，以及民众在城市治理中更具包容性的参与。