Proposal for restructuring of the product individual metering water through the enterprise architecture framework

Abstract The population density in big centers such as the Metropolitan Area of São Paulo leads to the vertical buildings. The water consumption is not individualized, thereby impedes the actions of rational use of water. To meet this demand, a program for individualization of water consumption was structured and the Sanitation Company began offering the product Individual Metering. This product highlighted problems in commercial, operational and Infrastructure Technology. A review of the business strategy was performed and the need to ensure that changes in systems and processes that involve the product are implemented in a structured manner was identified. The objective of this paper was to propose a restructuring of the Individual Metering product in a sanitation company through Enterprise Architecture framework. The Enterprise Architecture was chosen because it allows alignment between strategy and execution. The results obtained contributed positively to the implementation of changes in the process and system.

摘要 圣保罗都会区（Metropolitan Area of São Paulo）等大型城区的高人口密度催生了高层建筑的发展。当地用水并未实现个体化计量，这一现状阻碍了水资源合理利用相关举措的落地推行。为应对这一需求，相关机构制定了用水个体化计量方案，该水务公司随即推出了分户计量（Individual Metering）产品。该产品在商业运营、日常运维以及基础设施技术层面均暴露出诸多问题。研究团队对企业经营战略开展了全面复盘，并明确需确保涉及该产品的系统与流程变更能够以结构化方式落地实施。本文旨在借助企业架构（Enterprise Architecture）框架，为该水务公司的分户计量产品提出重构方案。选择企业架构框架的核心原因在于，其能够实现战略规划与落地执行的高度协同统一。本研究所得成果对相关流程与系统变更的落地实施起到了积极的推动作用。