A systems analysis of performance monitoring and evaluation (M&E) in a government department

The study was focused on the analysis of performance monitoring and evaluation in the Kwa-Zulu Natal Department of Social Development. The study adopted the qualitative research design. Using information from interviews, documents from various departmental units, and observation, a phenomenological study design was employed to thoroughly conduct a systems analysis on performance monitoring and evaluation in provincial departments, particularly the Department of Social Development.Non-probability sampling was adopted in this study with a particular focus on purposive sampling. The population identified for the study was experts and professionals from three service offices at KZN DSD (Ubombo, Mbazwana, and Mtubatuba) and officials from the Monitoring and Evaluation section at KZN DSD Headquarters. The population included service office managers, social work supervisors, social workers, community development practitioners, and service monitors from KZN DSD headquarters. The study sample was selected from the above groups of experts and professionals. This study employed the thematic method of data analysis.<br>

本研究聚焦于夸祖鲁-纳塔尔省社会发展部（Kwa-Zulu Natal Department of Social Development）的绩效监测与评估分析。研究采用定性研究设计（qualitative research design），通过访谈资料、各部门单位文件及观察记录，运用现象学研究设计（phenomenological study design）对省级部门（尤其是社会发展部）的绩效监测与评估体系展开全面系统分析。本研究采用非概率抽样（non-probability sampling），并重点运用目的抽样（purposive sampling）。研究确定的总体为夸祖鲁-纳塔尔省社会发展部（KZN DSD）下属三个服务办公室（Ubombo、Mbazwana及Mtubatuba）的专家与专业人员，以及该部门总部监测与评估科的官员，涵盖服务办公室经理、社会工作督导、社会工作者、社区发展从业者及总部服务监测人员。研究样本从上述群体中选取，数据分析采用主题数据分析方法（thematic method of data analysis）。