Townsville City Council Call Centre Volumes and Response Rates

Name: Townsville City Council Call Centre Volumes and Response Rates
Creator: data.gov.au
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Research Data Australia2024-12-14 收录

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Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).\r\n\r\nThe number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.

汤斯维尔市议会呼叫中心业务量（按客户交互类型：呼叫中心电话、前台柜台交易、Click2Chat、电子邮件）及响应率（平均应答速度与平均处理时间）。服务请求（CRM）的发起与关闭数量，以及首次接触解决的呼叫百分比。

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