Indicators of burnout in Primary Health Care workers

ABSTRACT Objective: to analyze the indicators of burnout peculiar to health workers from units of Primary Health Care. Method: integrative review of the literature structured in the stages: guiding question; search; categorization of studies; assessment; discussion; and interpretation of results, and synthesis of knowledge. Search for original articles and reviews published from 2000 to 2016, in Portuguese, English and Spanish, in the main databases of the health area. Descriptors used: Nursing, Burnout and Primary Health Care. Results: 14 articles met the proposed inclusion criteria, six (42.85%) presented a sample of nurses and eight (57.15%) health professionals. Conclusion: Primary Health Care workers are exhausted due to inadequate working conditions characterized by the lack of human and physical resources that leads to work overload, workplace violence and difficulty with teamwork, despite being satisfied with the work environment.

【摘要】目的：分析初级卫生保健（Primary Health Care）机构医护人员特有的职业倦怠（Burnout）相关指标。方法：本研究为整合性文献综述，研究流程涵盖拟定研究问题、文献检索、研究分类、质量评估、结果讨论与解读，以及知识整合环节。检索2000年至2016年间发表的原创性研究与综述类文献，语种包含葡萄牙语、英语及西班牙语，检索范围覆盖健康领域主流数据库。所用检索词为：护理学（Nursing）、职业倦怠（Burnout）与初级卫生保健（Primary Health Care）。结果：共计14篇文献符合预设纳入标准，其中6篇（42.85%）的研究对象为护士，8篇（57.15%）的研究对象为全体医护专业人员。结论：尽管初级卫生保健从业人员对工作环境整体较为满意，但因缺乏人力与物力资源导致工作负荷过重、职场暴力频发及团队协作困境等不良工作条件，该群体仍面临职业倦怠问题。