Supplementary data files for the PhD thesis "Design for Interpersonal Mood Regulation: Introducing a Framework and Three Tools to Support Mood-Sensitive Service Encounters"

This dataset comprises five sets of data collected throughout the PhD Thesis project of Pelin Esnaf-Uslu. Esnaf-Uslu, P. (2024). Design for Interpersonal Mood Regulation: Introducing a Framework and Three Tools to Support Mood-Sensitive Service Encounters. (Doctoral dissertation in review). Delft University of Technology, Delft, the Netherlands. The research in this thesis is based on the premise that service providers can enhance their effectiveness in client interactions by acquiring a detailed understanding of IMR strategies and effectively applying this knowledge. To achieve this overall aim, the current research aimed to explore (1) the current role of mood in service encounters, (2) the IMR strategies used by service providers during service encounters in response to client’s moods, (3) how IMR strategies can be facilitated by means of tools for service providers and the (4) strengths and limitations of the developed materials. This research was supported by VICI grant number 453-16-009 from The Netherlands Organization for Scientific Research (NWO), Division for the Social and Behavioral Sciences, awarded to Pieter M. A. Desmet. The data is organized into folders corresponding to the chapters of the thesis. Each folder contains a README file with specific information about the dataset. <strong>Chapter_2: </strong>This study investigates the role of mood in service encounters. Samples are collected from service providers experiences during service encounters and in-depth interviews are conducted. The dataset includes the blank diary and the interview protocol. <strong>Chapter_3: </strong>This study investigates the clarity of the images developed representing Interpersonal Mood Regulation (IMR) strategies. The dataset includes anonymized scores from 27 and 29 participants, showing the associations between images representing nine IMR strategies and their corresponding labels and descriptions, along with the free descriptions provided by the participants. Additionally, the dataset contains a screenshot of the workshop material used in the implementation study. <strong>Chapter_4: </strong>This study examines the clarity of developed videos depicting IMR strategies. The dataset includes anonymized scores from 32 participants, showing the associations between videos depicting nine IMR strategies and their corresponding labels and descriptions, along with the free descriptions provided by the participants. In addition, the dataset contains the workshop guideline developed for the implementation study. <strong>Chapter_5: </strong>This study evaluates the clarity of character animations depicting Interpersonal Mood Regulation (IMR) strategies. The dataset includes anonymized scores from 39 participants, demonstrating the associations between videos illustrating nine IMR strategies and their corresponding labels and descriptions, along with the free descriptions provided by the participants. <strong>Chapter_6: </strong>This dataset comprises correspondence analysis files for each material, created for the purpose of comparison. All the data is anonymized by removing the names of individuals and institutions.

本数据集由Pelin Esnaf-Uslu的博士论文项目中采集的五组数据构成。Esnaf-Uslu, P. (2024). 《面向人际情绪调节的设计：提出支持情绪敏感型服务互动的框架与三类工具》（待审博士学位论文）。代尔夫特理工大学，荷兰代尔夫特。

本研究的核心前提为：服务提供者若能深入理解人际情绪调节（Interpersonal Mood Regulation, IMR）策略并有效运用相关知识，即可提升其在客户互动中的服务效能。为达成这一总体目标，本研究旨在探索四个方向：（1）情绪在服务互动中的当前作用；（2）服务提供者在服务互动中针对客户情绪所采用的IMR策略；（3）如何通过工具为服务提供者赋能IMR策略的实施；以及（4）所开发材料的优势与局限。

本研究由荷兰科学研究组织（Netherlands Organization for Scientific Research, NWO）社会与行为科学分部的VICI项目（资助编号453-16-009）资助，项目负责人为Pieter M. A. Desmet。

本数据集按照论文章节分为对应文件夹。每个文件夹均包含一份README文件，用于说明该数据集的具体信息。

**第2章：** 本研究探讨情绪在服务互动中的作用。数据采集自服务提供者在服务互动中的经历，并开展了深度访谈。本数据集包含空白情绪日志与访谈提纲。

**第3章：** 本研究针对表征IMR策略的图像清晰度展开调研。本数据集包含来自27名与29名参与者的匿名评分数据，用以呈现九种IMR策略的对应图像与相应标签、描述之间的关联，同时包含参与者提供的自由文本描述。此外，本数据集还包含实施研究中所用工作坊材料的截图。

**第4章：** 本研究针对表征IMR策略的视频清晰度展开调研。本数据集包含来自32名参与者的匿名评分数据，用以呈现九种IMR策略的对应视频与相应标签、描述之间的关联，同时包含参与者提供的自由文本描述。此外，本数据集还包含为实施研究开发的工作坊指南。

**第5章：** 本研究针对表征IMR策略的角色动画视频的清晰度展开调研。本数据集包含来自39名参与者的匿名评分数据，用以呈现展示九种IMR策略的角色动画视频与相应标签、描述之间的关联，同时包含参与者提供的自由文本描述。

**第6章：** 本数据集包含为对比分析而生成的各类材料对应分析文件。所有数据均已做匿名化处理，已移除所有个人与机构名称。