Cambodia (2014): Client satisfaction survey on FP services received from SQHN

Client satisfaction is known to impact several aspects of client behavior: intention return to a facility, intention to recommend a facility to others, and adherence to provider's advice. By using satisfaction as a proxy for clients’ future intentions, program and research teams can use results from this questionnaire to flag areas that need improvement in PSI facilities. This survey was conducted among female clients who have received any FP service/counseling at a SQHN provider. Clients were approached and asked informed consent for an interview immediately after they left from the facility.