Finnish Local Government 2004: Social Services for Elderly and Disabled 1997: Managers of Service Institutions

This survey is part of the social and health services research in the Finnish Local Government 2004 research programme. The main themes were the administration, service provision and development policies of municipal services for the elderly and the disabled. The respondents were managers of service institutions for the elderly and the disabled in research municipalities. Social services for the elderly and the disabled were also studied in 2000 and 2002. First, the respondents were asked some basic information about service provision in their unit/institution. Questions covered the number of clients and service performances in 1995, number of clients from other municipalities, queues for treatment, total costs of the service institution in 1995, number of staff in different tasks and the ownership base of the institution. Satisfaction with the service facilities was queried as well as how many clients the facilities could accommodate, how many clients the personnel was able to handle, and whether special needs clients had been taken into account in training personnel and in planning and maintaining the facilities. The service provision for the elderly and the disabled was investigated with questions focusing on who were responsible for providing different services in the institution, whether services had been put out to tender, whether the respondents were satisfied with the functionality of the services, which bodies made the decisions concerning the use of purchased services and the provider of those services, and whether the service institution sold home services and services for the elderly and disabled to other service units or municipalities. In relation to management and decision-making in the institution, the respondents were asked to estimate how much different bodies and people (e.g. state authorities, municipal council, clients of the instution) had influence on the operation of the institution and whether any surveys or interviews had been conducted to assess/improve services. Use and importance of performance measures were charted. In the final section, the development policies regarding service provision were surveyed. The respondents were asked whether the services had changed after 1992 in terms of the number of clients, financial resources, provision of private services, cooperation between municipalities etc, how they would rate different aspects of the services (e.g. number of staff, location and accessiblity of the services), the importance of different areas in terms of resourcing, and on which areas the development of services should be focused in the following years. Background variables included, among others, municipality, the respondent's gender, mother tongue, year of birth, job experience, level of education and positions of responsibility.

本调研隶属于2004年芬兰地方政府社会与健康服务研究项目。本次调研的核心主题为面向老年与残障群体的市政服务的行政管理、服务供给与发展政策。调研对象为各参与研究的市政辖区内老年与残障服务机构的管理人员。此前的2000年与2002年，研究团队也曾开展过同类面向老年与残障群体的社会服务调研。第一模块中，调研对象需填报其所在服务单元/机构的基础运营信息，内容涵盖1995年的服务受众规模与服务完成量、跨市政服务受众数量、服务等候队列情况、1995年服务机构的总成本、承担不同工作任务的员工数量，以及机构的所有制属性。调研还涉及服务设施满意度评价，包括设施可承载的服务受众上限、在岗人员可承接的服务受众规模，以及在人员培训、设施规划与日常维护环节是否充分考量了特殊需求受众的适配要求。针对老年与残障群体的服务供给模块，调研围绕以下维度展开：机构内各项服务的供给责任人、服务是否已对外公开招标、调研对象对服务运行效能的满意度、负责采购服务决策及服务供应商选定的主体，以及该服务机构是否向其他服务单元或市政辖区提供居家养老服务与面向老年、残障群体的专项服务。在机构管理与决策相关模块中，调研对象需评估各类主体与群体（例如国家监管机构、市政议会、机构服务受众）对机构运营的影响程度，以及是否开展过调研或访谈以评估、优化服务质量。本次调研还梳理了绩效考评指标的使用场景与重要性权重。调研的最后模块聚焦服务供给相关的发展政策，调研对象需回答1992年以来，服务在受众规模、财政资源配置、私人服务供给、跨市政合作等维度的变化情况；对服务各维度（例如员工数量、服务地点与可及性）的评分；不同资源分配领域的重要性等级，以及未来数年服务发展应聚焦的核心方向。本次调研的背景变量涵盖：所属市政辖区、调研对象的性别、母语、出生年份、工作年限、受教育水平与岗位权责等级等。