Research data for Enhancing Trust in AI thesis

Description: Enhancing Trust in AI: The Impact of User Expectations and Digital Design in Organizations This study examines how factors like user expectations, attitudes toward AI, transparency in information usage, and visual design features impact trust in AI-powered digital agents within organizational settings. Conducted with 118 participants from Israeli organizations, the research explores interactions with ChatGPT in simulated scenarios, providing insights on improving user experience and trust in AI technology in the workplace. Detailed Study Description: This research investigates the elements that influence trust in digital agents within organizations by analyzing the relationships between user expectations, attitudes toward AI, and transparency in information usage. Participants engaged with ChatGPT across various organizational simulation scenarios (e.g., IT support and Excel training), and findings indicate that transparency and visual design features play a crucial role in fostering trust. This study offers valuable insights for organizations seeking to enhance AI integration and user satisfaction. Keywords: Digital Agents, Artificial Intelligence, Trust, Expectations, Organizational Adoption, ChatGPT