FCA firm complaints data 2019 H2 (1 July to 31 December 2019)

Financial firms provide data to the FCA every six months about the complaints they have received, what these were about and how they dealt with them. The FCA collects and publishes data at both an aggregate (market level) and firm specific, although only publishes firm specific data for firms reporting 500 or more complaints in a six month reporting period, or 1,000 or more complaints in an annual reporting period.

金融机构每六个月向英国金融市场行为监管局（FCA）提供关于其收到的投诉、投诉内容及其处理方式的数据。FCA 旨在收集并发布汇总数据（市场层面）以及针对特定公司的数据，尽管仅对在六个月报告期内报告500个或以上投诉，或在年度报告期内报告1000个或以上投诉的公司公布特定公司数据。