Sociobarometer 2013

The sociobarometer is a wide-ranging survey charting expert opinion on the welfare of Finnish citizens, and on the present state of welfare services. Themes for the 2013 survey included the public service reform, use of social security benefits, welfare and health promotion, and employing the unemployed. The survey also studied the general well-being of the Finnish population, cooperation of municipalities and organisations in the National Development Program of Health and Social Services (Kaste), and the state of services provided by the Social Insurance Institution of Finland (Kela) and employment agencies. The respondents were managers or management groups of municipal social services offices, municipal health centres (primary health care), employment offices, local offices of the Social Insurance Institution of Finland, and chairs of municipal social services boards. There were separate questionnaires for each organisational sector, with somewhat differing questions for each. The questions common to all organisations studied opinions on the general well-being of the population in the municipality/area and whether there were sufficient resources to provide the required services at the time of the survey and 12 months after the survey. Regarding service provision, the respondents were asked about cooperation and service provision strategies. The respondents were also asked to evaluate the social services provided by the municipality, and the customer orientation of these services. Furthermore, the offices of Kela were asked to evaluate how well different parts of Kela's customer service functioned. Competitive procurement of services was investigated with questions about outsourced services, their oversight, and different strategies regarding outsourced services. The respondents were also asked to assess several suggestions regarding the new national public procurement law. Views of the the health and social service reform were surveyed by asking how well-integrated the services of the area were, and which areas would benefit the most from integration of the services. Furthermore, the respondents were asked how the basic level of services in the area could be improved. Regarding long-term unemployment, the respondents were asked about the possibilities for different organisations to offer services for the long-term unemployed and how provision of certain services would affect the circumstances of the unemployed. Cooperation between social services and employment agencies was investigated. Employment agencies were also asked about the significance of vocational education in improving the employment situation and how effectively different organisations in the area could employ the long-term unemployed. Promotion of health and well-being was examined by charting, among others, the role of various institutions and organisations in promoting health and well-being. Finally, views on the use and misuse of social security benefits were investigated. The background variables included, depending on the organisation, name of the organisation, municipality/area, and statistical grouping of the municipality (urban, semi-urban, rural).

社会晴雨表（Sociobarometer）是一项覆盖范围广泛的调研，旨在追踪针对芬兰公民福祉以及福利服务现状的专家观点。2013年该调研的主题涵盖公共服务改革、社会保障福利使用、福利与健康促进，以及失业人员就业帮扶等内容。本次调研还针对芬兰民众的整体福祉、健康与社会服务国家发展计划（Kaste）下各市政当局与组织的协作情况，以及芬兰社会保险局（Kela）与职业介绍所提供的服务现状展开了研究。

调研的受访者为各市政社会服务办公室、市政卫生中心（基层医疗）、职业介绍所、芬兰社会保险局地方办事处的管理人员或管理团队，以及市政社会服务委员会主席。各组织领域均设有专属问卷，不同领域的问卷问题存在一定差异。所有受访组织均需回答两类通用问题：一是辖区内民众的整体福祉状况，二是调研开展时及调研结束后12个月内，是否拥有充足资源以提供所需服务。在服务提供方面，受访者需阐述协作模式与服务提供策略，并对市政社会服务及其服务的客户导向进行评价。此外，芬兰社会保险局办事处还需针对其客户服务各模块的运行效果开展评估。

调研还围绕服务竞争性采购展开，设置了关于外包服务、外包服务监管以及外包服务相关各类策略的相关问题，并请受访者对新出台的国家公共采购法的多项修订建议发表看法。针对健康与社会服务改革，调研通过询问辖区内服务整合程度、哪些领域最能从服务整合中获益，来收集受访者的看法；同时还请受访者思考如何提升辖区内的基础服务水平。

关于长期失业问题，受访者需阐述不同组织为长期失业者提供服务的可行性，以及特定服务的提供将如何改善失业人员的处境，并对社会服务与职业介绍所之间的协作情况展开调研。职业介绍所还需回答职业教育对改善就业形势的重要性，以及辖区内各类组织在帮扶长期失业者就业方面的成效。健康与福祉促进主题的调研则通过梳理各类机构与组织在推动健康及福祉提升中所扮演的角色等内容展开探究。最后，调研还针对民众对社会保障福利的使用与滥用情况的看法展开了调查。

调研的背景变量因受访组织类型而异，涵盖组织名称、所属市政/辖区，以及市政的统计分类（城市、半城市、乡村）。