Smart government: analysis of dimensions from the perspective of public managers

Abstract Recent studies show that the concept of smart government and its respective dimensions are not yet consolidated. The issue of the efficiency of public activity suggests that smart government should be recognized and better explored in public management. This study brings an original contribution to the literature, presenting an analysis of the recognition, importance, and application of the concept’s dimensions from the perspective of public managers. Adopting a qualitative and exploratory approach, operationalized through interviews with public managers in the South of Brazil, we sought to identify the dimensions of smart government that are recognized and applied by public managers. The results show the concept’s importance and its application and benefits in public administration. The findings point out the most influencital dimensions and their importance in the process, with emphasis on the organizational culture and the organization of data and public information.

摘要
近期研究显示，智能政务（Smart Government）的概念及其相关维度尚未形成统一固化的认知体系。公共活动的效率提升需求表明，智能政务应当在公共管理领域获得更广泛的认可与更深入的探索。本研究为相关学术文献作出原创性贡献，从公共管理者的视角出发，对该概念各维度的认知程度、重要性与应用实践展开系统性分析。本研究采用质性探索性研究范式，通过对巴西南部地区公共管理者开展访谈完成实证操作，旨在识别出公共管理者所认可并实际应用的智能政务维度。研究结果证实了该概念在公共行政领域的重要价值、应用实效与实践效益。研究结果明确了在该实践进程中最具影响力的维度及其核心重要性，其中尤以组织文化、数据与公共信息的组织管理为关键重点。