Extended data file - questionnaire responses for: Evaluating the use of video communication technology in a hospital specialist palliative care team during the COVID-19 pandemic

This is extended data file - questionnaire responses for the following project:<br><br><b>Evaluating the use of video communication technology in a hospital specialist palliative care team during the COVID-19 pandemic</b><b></b><b>ABSTRACT</b><b>Background:</b> Healthcare professionals’ use of video communication technology has increased during the COVID-19 pandemic, due to infection control restrictions. Currently there is little published data about the experiences of specialist palliative care teams who are using technology to communicate during the COVID-19 pandemic. The aim of this evaluation was to describe the experience of a UK based hospital specialist palliative care team, who were using video communication technology to support care during the COVID-19 pandemic.<b></b><b>Methods:</b> An online survey was distributed to the specialist palliative care team at a University teaching hospital in the North West of the UK. We asked participants to provide their views on the scope of use, barriers and future opportunities to use technology for communication in hospital palliative care.<b></b><b>Results:</b> The survey was completed by 14 healthcare professionals. Participants indicated that the most common reasons for using the technology was to receive team updates (n= 14, 100%), participate in multidisciplinary team meetings (n=14, 100%), for education (n=12, 86%) and to facilitate cross-site working (n=9, 64%). We identified barriers to using the technology, which were summarised as: (1) user-based difficulties; (2) inadequate technological infrastructure; (3) data security, privacy and ethical concerns; and (4) concerns regarding staff wellbeing. Participants stated that technology can potentially improve care by improving communication with hospital and community teams and increasing access to education. We have used these findings to develop recommendations to help palliative care teams to implement this technology better in clinical practice.<b></b><b>Conclusion:</b> Video communication technology has the potential to improve specialist palliative care delivery; however, it is essential that healthcare organisations address the existing barriers to using this technology, to ensure that these systems work meaningfully to improve palliative care for those who are most vulnerable beyond the COVID-19 pandemic.

本文件为拓展数据集，对应以下研究项目的问卷反馈结果：

**新冠疫情期间医院专科姑息治疗团队视频通信技术（video communication technology）应用评估**

**摘要**
**背景**：受新冠疫情（COVID-19）期间的感染防控限制措施影响，医护人员对视频通信技术的应用频次显著提升。目前针对新冠疫情期间使用该技术开展沟通工作的专科姑息治疗团队的实践经验，已公开的研究数据仍较为匮乏。本评估旨在阐述英国某医院专科姑息治疗团队在新冠疫情期间依托视频通信技术支撑诊疗服务的实践经历。
**方法**：研究人员向英国西北部一所大学教学医院的专科姑息治疗团队发放了线上问卷，邀请参与者就医院姑息治疗领域中视频通信技术的应用范围、使用障碍及未来发展机遇分享看法。
**结果**：本次调研共回收14名医护人员的有效问卷。参与者反馈，使用该技术的最常见场景包括获取团队工作动态（例数=14，占比100%）、参与多学科团队会议（例数=14，占比100%）、开展教育培训（例数=12，占比86%）以及推动跨院区协作（例数=9，占比64%）。研究团队梳理出该技术的四大使用障碍：1）使用者层面的操作困难；2）技术基础设施配置不足；3）数据安全、隐私保护及伦理层面的顾虑；4）医护人员职业福祉相关担忧。参与者认为，该技术可通过优化医院与社区团队间的沟通、拓展教育培训渠道，潜在提升姑息治疗服务质量。基于上述研究结果，团队已制定相关建议，助力姑息治疗团队在临床实践中更好地落地应用该技术。
**结论**：视频通信技术有望提升专科姑息治疗服务的供给质量；但医疗管理机构亟需解决当前该技术应用面临的各类障碍，以确保此类系统在新冠疫情结束后，仍能切实有效地为最需要帮助的脆弱人群改善姑息治疗服务。