快递共享示范验证-用户满意度数据

共享前后的满意度对比数据。以用户满意度（以第三方调研机构定义的用户满意度为准，客诉率可作为指标项之一）为指标，从平台抽取具有代表性的3家共享网点，在项目实施周期内对用户满意度进行对比。数据来源于线下调研数据，提供计算过程，由第三方调研机构出具报告。用户满意度数据包含3家共享网点，涉及共享区域内585个客户。从平台抽取具有代表性的3家共享网点，线下使用问卷星工具对用户满意度数据进行采集，并根据调研数据，提供计算过程，由第三方调研机构出具报告。

This dataset contains comparative user satisfaction data collected before and after the sharing project. The primary evaluation indicator is user satisfaction, which is defined by third-party research institutions, with customer complaint rate serving as one of the included indicator items. Three representative shared service outlets were sampled from the platform, and user satisfaction across these outlets was compared throughout the entire project implementation cycle. The data is sourced from offline surveys, with the full calculation process provided, and the final formal report was issued by a third-party research institution. The collected user satisfaction data covers all three sampled shared service outlets, involving a total of 585 customers within the shared service area. User satisfaction data was gathered offline using the Questionnaire Star tool for these sampled outlets, with the calculation process and third-party research institution-issued report based on the survey results fully provided.

搜集汇总

背景与挑战

背景概述

该数据集聚焦于快递共享示范验证，通过第三方调研机构对3家代表性共享网点的585个客户进行线下调研，对比共享前后的用户满意度，并以客诉率作为指标之一。数据包含计算过程并附有第三方报告，用于评估用户满意度变化。