Cisco Partner Lifecycle Services

Partner Lifecycle Services - SupportCisco Partner Lifecycle Services (PLS) is a suite of partner branded and delivered offers, benefits, and capabilities, all aligned to accelerate customer outcomes and drive partner relevance, differentiation, and profitability.Partner Lifecycle Services - Support (PLS-Support) is the first offer under PLS. It allows eligible partners to brand and deliver the same level of support as Cisco Solution Support, expanding service delivery scope and strengthening customer relationships. The benefits of PLS-Support address issues beyond just hardware or software. Its holistic scope means it is ideal for multi-vendor customer environments built from interconnected software, hardware, and devicesIncreasing complexity, a shortage of talent, and a focus on achieving business outcomes through technology investments drive customers to identify partners who understand their vertical and can deliver premium level, multi-vendor solution support.Smart BondingSmart Bonding connects the partner ticketing system with the Cisco TAC ITSM system for PLS-Support incident ticket synchronization. As a result, the partner and Cisco always see the same non-private case information automatically and immediately, improving collaboration, service, and faster case resolution.It typically takes 30-90 days on average for a partner to complete Smart Bonding and must be completed before beginning the TSD Validation.Technical Services Validation AdvancedPartners investing in their professional services and support practices build stronger relationships with customers, expand contract agreements, and increase recurring revenue.To help partners succeed in delivering exceptional technical services for Partner Lifecycle Services – Support (PLS-Support), partners must complete the TSD Validation (Integrators only) and Advanced.The Technical Services Delivery Validation Advanced process is an in-depth evaluation of your technical services delivery practice, including infrastructure, resources, tools, processes, and delivery capabilities.

合作伙伴生命周期服务 - 支持Cisco合作伙伴生命周期服务（PLS）是一套以合作伙伴品牌和交付的优惠、福利和功能，旨在加速客户成果，推动合作伙伴的相关性、差异化及盈利能力。合作伙伴生命周期服务 - 支持（PLS-Support）是PLS下的首个优惠方案。它允许符合条件的合作伙伴以与Cisco解决方案支持相同级别的支持进行品牌化和交付，扩大服务交付范围并加强客户关系。PLS-Support的福利涵盖的问题不仅限于硬件或软件。其全面性意味着它非常适合由相互连接的软件、硬件和设备构建的多厂商客户环境。随着复杂性的增加、人才短缺以及通过技术投资实现业务成果的焦点，客户倾向于寻找理解其行业并能够提供高级别、多厂商解决方案支持的合作伙伴。智能绑定智能绑定将合作伙伴票务系统与Cisco TAC ITSM系统连接起来，以实现PLS-Support事件票证的同步。因此，合作伙伴和Cisco可以自动且立即查看相同的非私密案例信息，从而提高协作、服务质量和案例解决速度。通常情况下，合作伙伴完成智能绑定需要30-90天，且必须在开始TSD验证之前完成。高级技术服务验证合作伙伴对其专业服务和支持实践的投资有助于与客户建立更牢固的关系，扩大合同协议并增加持续收入。为了帮助合作伙伴在提供卓越的技术服务方面取得成功，合作伙伴必须完成TSD验证（仅限集成商）和高级验证。技术服务交付验证高级流程是对您技术服务交付实践的深入评估，包括基础设施、资源、工具、流程和交付能力。