evaluasi usability e office desa.pdf

This study aims to evaluate the level of usability of the E-Office Desa application used in the Sumedang Regency government environment. This evaluation is based on six usability constructs adapted from the ISO/IEC 25010 standard: efficiency, learnability, errors, memorability, satisfaction, and overall usability. Data were collected through an online survey involving 118 respondents, with 80 valid responses used after the screening process. Analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS 4 software. The results indicate that among the six constructs, only efficiency and ease of learning have a statistically significant influence on perceived usefulness. The constructs of errors, memory, and satisfaction were found to be insignificant. In the descriptive analysis, the highest average score was recorded for the efficiency construct (4.36), while the lowest score was found in the errors construct (2.85). These findings suggest that although the application is considered efficient and easy to learn, improvements are still needed in error prevention mechanisms. This study provides practical insights for developers to prioritize features that enhance system efficiency and ease of learning, as well as strengthen user support in managing input errors.