Customer Services Performance

The attached report provides information regarding Customer Service Performance.

The first tab provides information on the Key Performance Indicators and other Performance Indicators
The second page provides a more detailed view of this data
The third tab provides telephony information by service
The fourth tab provides information on Members enquiries

所附报告详述了客户服务绩效的相关信息。
首栏提供了关键绩效指标及其他绩效指标的相关信息。
第二页对上述数据进行了更为详尽的展示。
第三栏按服务类别提供了电话信息。
第四栏提供了会员咨询的相关信息。