Citizen Survey 2015, User Part, University

Citizen Survey is one of the largest user surveys of the civil service in Norway. It provides a better knowledge base for assessing performance of public services across sectors and provide insights that can help to develop the public sector in the long term. Citizen Survey says something about how satisfied residents and users are with their municipality and with the major services / activities of the government. The survey results provide greater insight into user perceptions of businesses in the areas of education and culture, health care and government agencies.

Citizen Survey 2015 comprises a innbyggerdel and user part. The citizen part is answered by residents with and without user experience while the user part is only answered by them with user experience of 23 different businesses. The questions in our user section is specifically aimed at measuring usage and experience with various aspects of the business and the employees.

The questions in 2013 divided into these categories:
- Total Satisfaction and Confidence
- Availability and physical conditions
- Employee service
- Employee competence
- Information and communication
- Digital services
- Procedural and complaints

File review::
NSD2223-1 - Citizen part
NSD2223-2-24: User part (see list below)

NSD2223-2 - Kindergarten
NSD2223-3 - The Norwegian Church
NSD2223-4 - Regular GP
NSD2223-5 - Public library
NSD2223-6 - Primary school
NSD2223-7 - Health clinic
NSD2223-8 - Domestic Helper
NSD2223-9 - Home nursing
NSD2223-10 - University College
NSD2223-11 - Emergency
NSD2223-12 - The Norwegian State Educational Loan Fund
NSD2223-13 - The Norwegian Labour and Welfare Administration (NAV)
NSD2223-14 - Sheltered accommodation
NSD2223-15 - Planning and Construction Office
NSD2223-16 - Police
NSD2223-17 - Norwegian Tax Administration
NSD2223-18 - school-based extra-curricular activities (SFO)
NSD2223-19 - Norwegian Public Roads Administration
NSD2223-20 - Nursing
NSD2223-21 - Hospital
NSD2223-22 - Customs
NSD2223-23 - University
NSD2223-24 - High School

公民调查（Citizen Survey）是挪威规模最大的公职服务用户调查之一，可为跨领域公共服务绩效评估提供更完善的知识库，并输出可助力公共部门长期发展的洞见。该调查能够反映居民与用户对所属市政当局及政府核心服务/活动的满意度情况，同时深化对教育、文化、医疗保健与政府机构领域内市场主体的用户认知。

2015年公民调查包含居民板块与用户板块：居民板块由有或无相关服务使用经验的居民作答，而用户板块仅面向曾体验过23类不同公共服务的人群填写。用户板块的问题专门用于衡量用户对各类公共服务业务及其从业人员的使用体验与相关评价。

2013年的调查问题分为以下类别：
- 总体满意度与信任度
- 可及性与实体环境条件
- 从业人员服务态度
- 从业人员专业能力
- 信息与沟通服务
- 数字化服务
- 流程办理与投诉处理

文件清单：
NSD2223-1 —— 居民板块
NSD2223-2-24 —— 用户板块（详见下方列表）

NSD2223-2 —— 幼儿园
NSD2223-3 —— 挪威教会
NSD2223-4 —— 普通全科医生
NSD2223-5 —— 公共图书馆
NSD2223-6 —— 小学
NSD2223-7 —— 健康诊所
NSD2223-8 —— 家政服务人员
NSD2223-9 —— 居家护理服务
NSD2223-10 —— 挪威大学学院
NSD2223-11 —— 应急服务
NSD2223-12 —— 挪威国家教育贷款基金
NSD2223-13 —— 挪威劳工与福利署（NAV）
NSD2223-14 —— 庇护性住宿服务
NSD2223-15 —— 规划与建设办公室
NSD2223-16 —— 警方机构
NSD2223-17 —— 挪威税务总局
NSD2223-18 —— 学校课后托管活动（SFO）
NSD2223-19 —— 挪威公共道路管理局
NSD2223-20 —— 护理服务
NSD2223-21 —— 医院
NSD2223-22 —— 海关总署
NSD2223-23 —— 大学
NSD2223-24 —— 高中