Flash Eurobarometer 347 (Business-to-business Alternative Dispute Resolution in the EU)

Business-to-business dispute resolution.<br>Topics: number of disputes in the last three years with other business located: in own country, in another EU-country, outside the EU; share of disputes resolved; use of the following means: court, Alternative Dispute Resolution (ADR) scheme resulting in binding decisions, Alternative Dispute Resolution (ADR) scheme aiming for amicable agreement; frequency of using the aforementioned means in the last three years; satisfaction with selected issues regarding means of dispute resolution: duration of procedure, cost of procedure, personal efforts required, ease of procedure; reasons for not making use of the aforementioned means of dispute resolution; total cost value of last dispute; duration of last dispute; total amount spent on last dispute (including procedure fees, travel expenses, cost of lawyer, etc.); preferred means of dispute resolution in the future; preferred way of payment for ADR services: fees paid directly to parties of the dispute, fees paid through trade organisations or chambers of commerce; most important aspects of ADR schemes; preferred source of information on ADR schemes.

Demography: respondent ID; information about the company: number of employees, company size; cross-border buying or selling; years of company activity; development of turnover in the last two years; total turnover in 2013.

Additionally coded was: country; NACE-Code; nation group; weighting factor.

企业间争议解决（Business-to-business dispute resolution）相关调研主题如下：近三年与其他企业发生的争议数量（按争议方所在地区分为：本国企业、欧盟境内其他国家企业、欧盟境外企业）；争议解决完成率；所使用的争议解决手段包括：法院诉讼、出具约束性决议的替代性争议解决（Alternative Dispute Resolution, ADR）机制、旨在达成友好和解的替代性争议解决（ADR）机制；近三年使用上述争议解决手段的频率；针对争议解决手段的若干维度满意度：程序时长、程序成本、所需人力投入、程序便捷性；未使用上述争议解决手段的原因；最近一次争议的总涉案金额；最近一次争议的程序时长；最近一次争议的总支出（含诉讼费、差旅费、律师费等）；未来首选的争议解决手段；替代性争议解决（ADR）服务的首选支付方式：直接向争议双方支付费用、通过行业协会或商会支付费用；替代性争议解决（ADR）机制的核心考量维度；获取替代性争议解决（ADR）机制信息的首选渠道。

调研对象基本信息包括：受访者ID；企业相关信息：员工数量、企业规模；跨境购销情况；企业经营年限；近两年来的营收变化情况；2013年总营收。

额外编码字段包括：国家、NACE行业分类代码（NACE-Code）、国家组别、权重因子。