Flash Eurobarometer 135 (Internet and the Public at Large - General Public)

Internet use and online activities.<br>Topics: internet connection at home; type of internet access in the household: standard telephone line, ISDN, ADSL, special modem using the TV cable, mobile / wireless connection; internet connection via: desktop computer, laptop, TV set-top box, video game console, mobile telephone, handheld / pocket computer; security features of the aforementioned device: antivirus software, smart card reader or other authentication device, encryption software, firewall software, electronic signature software, other security feature; internet use (at home, at work, at school); frequency of internet use; experienced security problems while using the internet: computer virus, fraudulent use of credit card number, unsolicited e-mail (spamming), other security problems, no problems; contact to public administration via the internet: to find administrative information, send e-mail, carry out procedures online, other reasons, no contact; frequency of purchasing products or services via the internet; experienced problems with regard to shopping on the internet: late delivery, product or service not delivered, no possibility to return faulty or unwanted goods, payment problems, unclear pricing, unsatisfactory communication, unauthorized use of personal data, website navigation problems, misleading offer; purchase of goods and services via websites in the following regions: EU, in Europe but outside the EU, North America, Latin America, Africa, Asia, Oceania; online activities: email, banking, read news, seek health-related information, find job ads, take part in forums, improve training or education, seek information on travels, book event tickets; chronic physical or mental health problem; limitation in daily activities due to health problems.

Demography: sex; age; current type of education; age at end of education; occupation; professional position; type of community; region; household composition and household size.

Additionally coded was: country; questionnaire number; date of interview; time of the beginning of the interview; duration of the interview; weighting factor.

互联网使用与线上活动。调研主题涵盖：家庭互联网连接状况；家庭互联网接入方式：标准电话线、综合业务数字网（Integrated Services Digital Network，ISDN）、非对称数字用户线路（Asymmetric Digital Subscriber Line，ADSL）、电视线缆专用调制解调器、移动/无线连接；互联网接入设备：台式电脑、笔记本电脑、电视机顶盒、视频游戏主机、移动电话、手持/掌上电脑；上述设备的安全配置项：杀毒软件、智能卡读卡器或其他认证设备、加密软件、防火墙软件、电子签名软件及其他安全功能；互联网使用场景（居家、办公、校园）；互联网使用频率；使用互联网期间遭遇的安全问题：计算机病毒、信用卡信息欺诈盗用、未经请求的电子邮件（垃圾邮件，Spamming）、其他安全问题或无安全问题；通过互联网与公共行政部门的互动情况：获取行政信息、发送电子邮件、在线办理行政手续、其他用途或未发生此类互动；互联网购物频率；网购过程中遭遇的问题：配送延迟、未收到商品或服务、无法退换故障或非预期购买商品、支付问题、价格透明度不足、沟通体验不佳、个人数据被未经授权使用、网站导航故障、误导性营销活动；通过以下地区的网站开展商品及服务采购：欧盟、欧盟以外的欧洲地区、北美、拉丁美洲、非洲、亚洲、大洋洲；典型线上活动类型：电子邮件收发、线上银行服务、新闻阅读、健康相关信息查询、招聘信息检索、论坛参与、职业技能提升或学历教育、旅游信息查询、活动门票预订；长期躯体或精神健康问题；因健康问题导致的日常活动受限。

人口统计学维度：性别、年龄、当前受教育状态、完成学业的年龄、职业类别、职位层级、社区类型、所在地区、家庭构成与家庭规模。

额外编码字段包括：国家、问卷编号、访谈日期、访谈开始时间、访谈时长、加权因子。