Indicators of the Charters of Services of the City of Madrid

Service Charters are public documents through which the Madrid City Council establishes and communicates: the services it offers and the conditions under which it performs the rights of citizens in general and of persons using the services in relation to these services and the responsibilities they incur in return for receiving them. commitments to provide them with certain quality standards and participation systems established All with the aim of ensuring continuous improvement of public services. Quality commitments are the key element of the Service Charters and related indicators are defined to measure compliance. This data set provides the details of the indicators of the Service Charters of the Madrid City Council in force each year. The 'Associated documentation ' section describes the structure of the data file. You can find more information about this data on the Transparency Portal > Service Letters .服务宪章（Service Charters）是马德里市议会制定并对外公示的公开文件，其明确并传达的内容涵盖：市议会提供的各项公共服务；市议会就所提供的各项服务，面向全体市民及服务使用者明确的权利行使条件；服务接收方因享受该等服务所需承担的对应责任；以及市议会为提供服务所承诺遵循的特定质量标准与既定公众参与机制。所有上述内容均以持续优化公共服务为核心目标。 质量承诺是服务宪章的核心要素，相关指标被用于量化评估合规情况。 本数据集收录了马德里市议会每年现行有效服务宪章的各项指标详情。 其中"关联文档"章节说明了本数据文件的结构。如需获取该数据集的更多信息，可访问透明公开门户 > 服务信函栏目。