Digital Citizenship and Access to Services in Rural Areas: Public Authority Survey 2017

The survey charted the views and experiences of public authorities providing services in the Lapland, Ostrobothnia and North Karelia regions on the functionality, accessibility and development of their digital services. The survey was conducted as part of the Digikansalaisuus ja palveluiden saavutettavuus maaseudulla (Digital Citizenship and Access to Services in Rural Areas) research project by the Universities of Lapland and Vaasa and the University of Applied Sciences of Lapland. The project was funded by the Ministry of Agriculture and Forestry (Development Fund for Agriculture and Forestry, MAKERA). First, the respondents were asked to evaluate how much time they spent on digitalisation questions during their working hours and how many of their organisation's services were available digitally. The respondents were also asked to describe the functionality of their organisation's e-services and to evaluate how important various aspects of e-services were for their users (e.g. ease of use, saving money). Views on the organisation's digital service development were surveyed. Questions also examined whether the respondents agreed or disagreed with various statements regarding the usefulness and functionality of e-services from a citizen's point of view (e.g. whether public and private e-services fulfilled citizens' needs, whether it was important that those providing e-services take accessibility into account). Finally, the respondents were asked whether various aspects related to their organisation's services, such as the location of their service points and the digital literacy of their customers, supported vitality and equality in their region of operation as well as the improvement of the well-being of disadvantaged residents in the region. Questions also charted which age groups the respondents thought were most active in giving feedback on digitalisation-related questions and how the respondents thought their organisation would develop as a workplace due to digitalisation in the next five years. Background variables included the respondent's organisation, position in the organisation, and main region of operation.

本调研旨在记录拉普兰（Lapland）、东博特尼亚（Ostrobothnia）与北卡累利阿（North Karelia）地区提供公共服务的部门对自身数字服务的功能、可及性及发展方向的看法与实践经验。本次调研隶属于由拉普兰大学、瓦萨大学与拉普兰应用科学大学共同开展的《乡村地区数字公民与服务可及性》（Digikansalaisuus ja palveluiden saavutettavuus maaseudulla, Digital Citizenship and Access to Services in Rural Areas）研究项目，该项目由农林部（农林发展基金MAKERA）资助。调研伊始，受访者需评估其工作时长内用于数字化相关事务的时间占比，以及所在机构可提供数字化服务的数量；受访者还需描述机构电子服务的功能表现，并评估电子服务的多项维度对服务对象的重要程度，例如易用性、成本节约效果等。调研同时收集了受访者对所在机构数字服务发展的看法，并设置议题询问受访者是否认同若干从公民视角出发的关于电子服务实用性与功能的表述，例如公私电子服务是否满足公民需求、电子服务提供者是否应重视服务可及性等。最后，受访者需回答与所在机构服务相关的多项维度是否助力其运营区域的活力与公平性，以及区域内弱势居民福祉的提升——例如服务网点的布局、服务对象的数字素养等；调研还统计了受访者认为对数字化相关事务反馈最积极的年龄群体，以及受访者对所在机构未来五年因数字化转型而产生的职场发展变化的预判。调研的背景变量涵盖受访者所属机构、机构内职位以及主要运营区域。