2762|QUALITY OF PUBLIC SERVICES (III)

— Image of the functioning of public administrations in Spain. — Difficulty in carrying out procedures in the offices of the public administration. — Main difficulties when it comes to making management in the Administration. — Principal responsible for the provision of public services in Spain. — Equality in the provision of services of the public administration. — Assessment of the functioning of some services. — Comparison of the functioning of the State Administration with the Autonomous Community and the City Council. — Comparison between Administrations in a series of features. — Qualifying scales of public administrations (01-10). — Knowledge of the measures of the Public Administrations to promote the quality of public services and Administration responsible for their implementation. — Knowledge of the Government’s measures to improve the quality of different services. — Main measure or service to improve its quality. — Preferred means of contacting the Public Administration. — Contacts with Public Administration centers or services. — Visits to public administration centers or services and number of visits. — Reason of the last visit to a center or service of the Public Administration, body visited. — Degree of satisfaction with the resolution of the problem dealt with in the Public Administration. — Expectations of the Public Administration service. — Assessment of different aspects of the public service visited (1-10). — Contact in the last year with the public administration through papers (letter, fax...), telephone and Internet, degree of satisfaction of the contact. — Evolution of the Administration in the last five years. — Comparison of the functioning of public services managed by the Administration and private companies. Privately managed public service remembered. — Degree of satisfaction with different services (1-10). — Presentation of a complaint or complaint for any action of the public administration. — Center or service that motivated the complaint. Response within 20 days of the date of the complaint. — Degree of satisfaction with the resolution of the complaint or complaint. — Reasons why a complaint or claim has never been filed. — Ideological self-location scale (1-10). — Electoral turnout in the 2008 general elections. — Vote memory in the 2008 general election. — Nationality of the interviewee.— 西班牙公共行政部门的运作现状调研 — 民众在公共行政办公场所办理政务手续时遭遇的各类困难 — 公共行政体系开展管理工作时面临的主要难点 — 西班牙公共服务供给的核心责任主体 — 公共行政服务供给的公平性保障情况 — 部分公共服务的运作成效评价 — 西班牙国家行政体系与自治区、市政府的运作模式对比 — 不同层级公共行政部门在多项特征维度上的横向比较 — 公共行政部门的评分量表（01-10分制） — 公共行政部门提升公共服务质量的相关举措认知，以及负责落地这些举措的行政主体 — 政府为改善各类公共服务质量所采取的举措认知 — 用于提升服务质量的核心举措或重点公共服务项目 — 民众联系公共行政部门的首选渠道 — 民众对接公共行政中心或服务网点的相关经历 — 民众前往公共行政中心或服务网点的频次及到访详情 — 民众最近一次到访公共行政中心或服务网点的原因及对接的机构主体 — 民众对公共行政部门问题解决结果的满意程度 — 民众对公共行政服务的预期展望 — 民众对到访过的公共服务各维度的评价（1-10分制） — 过去一年间，民众通过纸质信函、传真、电话及互联网等渠道对接公共行政部门的经历，以及对应对接服务的满意度 — 近五年来公共行政体系的发展演变情况 — 公共行政部门管理的公共服务与私营企业运营的同类公共服务对比调研，及民众记忆中的私营化运营公共服务 — 民众对不同公共服务的满意程度（1-10分制） — 针对公共行政部门相关行为的投诉或申诉提起情况 — 引发投诉或申诉的公共行政中心或服务网点，以及投诉提交后20日内是否收到官方回复 — 民众对投诉或申诉处理结果的满意程度 — 民众从未提起过投诉或申诉的原因 — 受访者的意识形态自我定位量表（1-10分制） — 2008年西班牙大选的选民投票率 — 受访者对2008年西班牙大选投票情况的记忆 — 受访者的国籍信息