Louisville Metro KY - Metro 311 Service Requests 2025

ervice Requests for 2025, generated through Metro311's reporting system. For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern. The city o f Louisville adheres to the Open311.org Data Standards Data Dictionary field name field description service_request_id The unique ID of the concern created by the system. requested_datetime The date and time the SR was made. probyear The year the SR was made. updated_datetime The date and time the SR was last modified closed_date The date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations. status_description An indicator of the current state of the SR. status_notes This info is dynamic and will change as the responsible agency denotes. source How the SR was received. service_name The name of the SR type description A description of the SR submitted. agency_responsible The agency responsible for addressing the SR. address The location of the concern. longitude Longitude of the location, using the WGS84 projection. latitude Latitude of the location, using the WGS84 projection. zip_code Zip code of the location council_district council district of the location2025年度服务请求（Service Requests）数据集，通过Metro311上报系统生成。Metro311作为路易斯维尔都会区（Louisville Metro）的客户服务中心已有三十余年历史。当用户通过该渠道提出咨询或诉求时，咨询类事项会被录入系统并标记为非服务请求（Non-Service Request，NSR）；而针对具体诉求的服务请求（Service Request，SR）则会被录入系统，并根据提交的信息派发给对应职能机构。负责处理该请求的职能机构将接收工单并按照其内部规程开展核查或调查工作。系统会生成SR编号，用户可通过该编号追踪诉求进展。路易斯维尔市遵循Open311.org数据标准，其数据字典各字段定义如下： - service_request_id：系统为该诉求生成的唯一标识符 - requested_datetime：服务请求提交的日期与时间 - probyear：服务请求提交的年份 - updated_datetime：服务请求最后一次修改的日期与时间 - closed_date：服务请求的关闭日期，该信息仅适用于服务请求本身，而非其关联的案件或工作订单——响应机构通常会通过案件或工作订单开展其调查工作 - status_description：服务请求当前状态的标识 - status_notes：该信息为动态更新内容，会随负责机构的处理进度发生变化 - source：服务请求的接收渠道 - service_name：服务请求类型的名称 - description：提交的服务请求的详细描述 - agency_responsible：负责处理该服务请求的职能机构 - address：诉求发生的地理位置 - longitude：该地理位置的经度，采用WGS84坐标系 - latitude：该地理位置的纬度，采用WGS84坐标系 - zip_code：该地理位置的邮政编码 - council_district：该地理位置所属的议会选区