Flash Eurobarometer 244 (Consumer Protection and Consumer Rights in Estonia, Latvia and Lithuania; Special Target Survey, wave 1)

Consumer rights in Estonia, Latvia, and Lithuania.<br>Topics: purchase of the following goods or services over the past two years: electronic or household appliance, package holiday, airline ticket, purchase via the internet or teleshopping, mobile phone company services, consumer credit; problems over the past two years with: telephone or mobile phone companies, shops selling electronic or household devices, banks or other credit providers, travel agencies, airlines, buying on the internet or teleshopping; dealing with the problem; personally experienced misleading advertising or unfair commercial practice over the past two years; self-rated knowledge of consumer rights and interest in additional information regarding: malfunction of recently bought electronic or household devices, unexpected additional fees and charges on credits, package holiday differing from brochure, delayed or cancelled flights, dislike of goods ordered via the internet or via teleshopping, problems with phone bill, misleading advertising; first point of information in case of problems with products, services, or sellers; knowledge of selected institutions and organisations dealing with the protection of consumer rights and use of the provided services; satisfaction with outcome; most trustworthy sources of information on consumer rights; willingness to support an independent consumer organisation by paying an annual membership fee, by giving a donation deductible from income taxes, by giving this organisation a percentage of the own taxes instead of paying them to the government; awareness of information campaign on consumer rights in the last two years; topics of the campaign; interest in subscription to an independent consumer magazine (only in LT); comparison of national consumer rights and protection with other EU countries (only in LT); national sellers respect consumer rights the same as in other EU countries (only in LT); efficiency of the national justice in punishing misleading or cheating businesses (only in LT).

Demography: sex; age; age at end of education; occupation; professional position; type of community.

Additionally coded was: respondent ID; interviewer ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; region; weighting factor.

本数据集聚焦爱沙尼亚、拉脱维亚与立陶宛的消费者权益相关调研。<br>调研主题涵盖：过去两年内购买以下商品或服务的情况：电子或家用电器、全包度假旅游、机票、互联网或电话购物订单、移动电信服务、消费信贷；过去两年内遭遇的相关问题：电信运营商、电子/家用电器销售商、银行或其他信贷机构、旅行社、航空公司、互联网/电话购物相关纠纷；问题处理过程；过去两年内亲身经历的误导性广告或不公平商业行为；自我评估的消费者权益认知水平，以及对以下场景补充信息的兴趣：新近购买的电子/家用电器故障、信贷意外附加费用、与宣传物料不符的全包度假旅游、航班延误或取消、互联网/电话购物订购商品不符预期、话费账单纠纷、误导性广告；遭遇商品、服务或销售商问题时的首选信息渠道；对负责消费者权益保护的指定机构与组织的认知程度，以及相关服务的使用情况；对问题处理结果的满意度；最值得信赖的消费者权益信息来源；愿意通过以下方式支持独立消费者组织：缴纳年度会员费、捐赠可税前抵扣的款项、以缴纳税收比例替代向政府缴税的方式捐赠；过去两年内是否知晓消费者权益宣传活动；该宣传活动的相关主题；订阅独立消费者杂志的意愿（仅针对立陶宛（LT）受访者）；本国消费者权益保护状况与其他欧盟（EU）国家的对比情况（仅针对立陶宛受访者）；本国商家是否与其他欧盟（EU）国家商家同等尊重消费者权益（仅针对立陶宛受访者）；本国司法机关惩处误导或欺诈商家的效率（仅针对立陶宛受访者）。<br>人口统计学变量包括：性别、年龄、受教育结束年龄、职业、职位、社区类型。<br>额外编码字段包括：受访者ID、访问员ID、访谈语言、受访国家、访谈日期、访谈开始时间、访谈时长、受访地区、加权因子。